CUSTOMER SERVICE ASSISTANT Bucharest

Manages contacts and relation with factories and clients

Client service tasks: orders processing, communication between factories and importers in terms of order preparation, confirmation of orders, loadings, organization of loading and necessary documents provided if needed;.

 Collaborate with other departments in order to provide the clients different types of documents: certificates, licenses, sanitary analyses

 Prepares and sends to sales representatives the documents required for their work concerning the sales of products and payments.

Support Marketing and Sales departments in order to import the samples.

 Makes the statistics of consumption of samples.

 Prepares the outputs (informations) about sales

 Checks and follows previsions / sales

 Relation with sales department: sales report, product sales report, other demands of sales department.

Providing administrative support for all company departments;

 Maintaining and developing relationships with service providers updating information to them;

Organize business travels and hotel bookings

 Welcome the incoming guests, clients and manage the protocol activities.

 Managing all the company suppliers for the well functioning of the office;

The position is reporting to the Head of Customer Service Department

Previous experience in a similar position

Strong customer and service orientation

University degree

1-2 years experience, preferably in customer service department

Accountable, precise, quick and pragmatic way of working

Proactive,
- minded, self motivated personality 

Responsible, creative, results oriented and solution seeking person

Solid written and verbal communication skills

Project management, planning and prioritizing

Ability to work in an independent manner 

Advanced computer skills: MS Office (excel, word, ppt), Google documents

Advanced knowledge of English 

Dynamic and exciting job for the world market leader

Responsible role with great amount of job scope variety

Inspiring and creative international work environment

Autonomy in assigned tasks

competitive salary

 life & health insurance

 laptop and phone

 compensation of public transport