Customer Service Consultant – Process Associate – Dutch – Remote Romania Bucharest

Customer Service Consultant – Process Associate – Dutch – Remote Romania
Bucureşti
Bucharest, Bucharest, Romania

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125, 000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Customer Service Consultant - Process Associate - Dutch - Remote Romania

Responsibilities

-The purpose of this position is to communicate verbally/in written with the clients and the related departments in order to perform the roll of Customer Experience employee, according to the Standardized Operating Procedures and Work Instructions

-Answering phone calls in the mentioned languages, with a nice, controlled voice

-Being able to communicate effectively both verbal and in writing

-Handle higher complexity
- office activities (e. g. end of term, transfer of ownership)

-Verify and update customer information during each interaction

-Able to sense other people’s emotions and provide the answer or support based on their needs

-Have a
- level tolerance without losing temper or being irritated by the
-
- day situation

-Receiving and placing customer instructions for the
- scope products/services (financial lease, hire purchase)

-Projecting a positive image of the company and brand

-Implementing changes using your creativity and focus on process improvement

-Correct and complete documentation of all customer interactions in the different systems used

-Using time effectively and prioritize the daily tasks accordingly

-Sharing with all team members any relevant knowledge obtained through customer interactions

-Attending training sessions

-Arranging working schedules with colleagues flexibly, according to business needs

-Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis

-Providing assistance to new colleagues whenever required

-Inform the process trainers and the management team whenever the information in an SOP is identified as
-
- date and maintaining SOPs up to date

Qualifications

Minimum qualifications

-Fluent language skills of Dutch and English

-Bachelor’s degree

-Relevant experience in phone customer service / call center Good MS Office knowledge

-The ability to efficiently, clearly and adequately (appropriately) express functional needs, opinions, knowledge and information in daily interactions with others

-Customer oriented

Preferred qualifications 

-High motivation and ability to learn

-Ability to work under time pressure

-Proactive approach

-Solution-oriented

-Flexible

-Team player

What can we offer?

-Attractive salary;

-Stable job offers - employment contract

-Work in a multicultural and diverse environment with employees from over 30 countries

-Genpact supports professional trainings and great career development opportunities

-Free access to our
- winning learning platform

-Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts