Customer Service Information Specialist Cluj-Napoca

Customer Service Information Specialist
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

The Customer Service Information Specialist will support and contribute to our collection of knowledge base articles in Salesforce. Through reporting and analysis and as a result of product enhancements, you will identify gaps in the knowledge base and then engage with subject matter experts to write articles to address customer questions. You will also work with the training manager to create, manage, and update training materials. These training materials will take the form of videos, quizzes, and word documents. Your strong verbal communications, writing, editing and proofreading skills, as well as familiarity with Salesforce, Excel, and or Power BI will contribute to your success.

What you will be doing:  

Requirements: 

A pioneer in voluntary , CCC is a leading information solutions provider to organizations around the world. CCC works to advance copyright, accelerate knowledge, and power innovation. CCC helps organizations harness the power of to drive strategic
- making, grow their businesses, and gain competitive advantage.  

CCC is more than a company, it’s a community. Our smart, talented, and compassionate team members make CCC a special place to work. We invest significantly in their development and
- being to give them the resources they need to grow.

CCC is committed to a diverse, inclusive, equitable, and vibrant ecosystem that cultivates opportunity for our team and attracts talented people. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.