Customer Service Operations Specialist
Office Location: Bucharest
Working type: hybrid setup, 2 days/week at the office
Working Hours: 9:00 - 18:00
Collaboration Type: Individual Labor Contract or B2B.
Duration: 1 year, with possible extension.
Salary: 5000 RON NET.
Please note that only candidates based in Romania will be considered.
Tasks
The Customer Service Operations Specialist works within a European, multicultural and fast moving business environment, supporting the Customers/ Partners and Sales Force, within the area of order fulfillment. He/ she is located in a central order management team and has a wide variety of responsibilities:
General Description:
• Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives
• Able to work independently up to minimal supervision on the recurrent business topics
• May act as a domain champion and initiate projects addressing business topics of moderate to high complexity
• Able to understand complex
- functional business topics and focus on resolution
Ensures proper backup and handover during vacation and other absence
Requirements- Ability to solve a variety of common opeartional issues.
- Capability to exercise independent judgment within defined practices and procedures.
- Strong analytical and
- solving skills. - Excellent communication and collaboration abilities.
- Bachelor's degree preferred.
- Proven experience in a customer service or customer care role.
- Strong
- solving and
- making abilities. - Ability to multitask and prioritize tasks effectively.
- Ability to work independently and as part of a team.
- Fluency in English
Benefits- Medical subscription (Regina Maria)
- Meal vouchers
- Worldclass preferential subscription
- 24 annual leave days
- Instant access to a part of your salary
- Bookster subscription
- Remote work bonus
- solving skills.
- solving and
- making abilities.
- Medical subscription (Regina Maria)
- Meal vouchers
- Worldclass preferential subscription
- 24 annual leave days
- Instant access to a part of your salary
- Bookster subscription
- Remote work bonus
Next generation matchmaking - fast, accurate and 100% digital.
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