Customer Service Order Management – Senior Process Associate - Italian – Hybrid Bucharest Bucharest

Customer Service Order Management – Senior Process Associate - Italian – Hybrid Bucharest
Bucureşti
Bucharest, Bucharest, Romania

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125, 000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Customer Service Order Management – Senior Process Associate - Italian – Hybrid Bucharest

What will your
-
- day role involve!

Responsibilities

Interaction: 

• Collaborates inside the company with members of the same team or other teams in order to accomplish the allocated tasks;

• Collaborates outside the company with client representatives, within the authority limits allocated by the direct manager;

Activity:

• Processing orders / customer requests

• Booking of Orders in the ERP system

• Handling customer requests

• Ensure resolution to customer requests

• Follow-up on pending items

• Reporting 

• Offering information to customers via
- mails/phone;

• Updating ERP regarding clients, supplies, pricing;

• Gathering information from logistics partners and informing customers regarding availability and deliveries;

• Creating orders (SOs) in the ERP system;

• Offering resolutions for internal updating requests: credit/ debit notes, reimbursements;

• Building a relation with clients and sales representatives;

• Checking and solving potential issues between client purchase orders (PO) and system information;

• Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient

• Preparing the relevant documents for the orders (export, transport, customs)

• Daily monitoring the assigned orders and customer requests

• Solving issues regarding damaged goods, shipment delayed, etc

• Managing any issues, looking for solutions along with all the parties involved 

• Escalating any problems, delays, inconsistencies

• Handling complaints related to logistics and return transports

• Proposing resolution for streamlining activities and taking part in projects to implement these ideas 

Qualifications we seek in you!

Minimum qualifications

• Very good knowledge of Italian, C1

• Communicative level of English, B2 level

• Accounting knowledge – intermediate level;

• Good MS Office (especially MS Excel) knowledge.

• Analytical thinking and
- starter.

Preferred Qualifications

• Personal culture and client management expertise.

• High motivation and ability to learn

• Ability to work under time pressure

What can we offer?

• Attractive salary;

• Stable job offers - employment contract

• Work in a multicultural and diverse environment with employees from over 30 countries

• Genpact supports professional trainings and great career development opportunities

• Free access to our
- winning learning platform 

• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts