Customer Service Representative - Romania Business Centre
FLS is a leading, minerals processing supplier to the global mining industry. We deliver proven technologies and services and expertise across the lifecycle of operations, and have set targets of providing solutions for
- emissions mining by 2030 with our Mission
Zero programme. We are building a new Global Business Center (GBC) in Bucharest. Our GBC in Bucharest will provide key services across our business including IT, Finance, HR, Customer Service and our Manufacturing Center of Excellence…just to name a few. At FLS, we empower the future of Mining to operate more sustainably and if you want to contribute to this important work, let’s talk!
We are a globally, diverse, and multicultural organization with ~8, 000 colleagues operating out of 40+ countries earning about 3b EUR in 2023. In addition to a competitive salary and benefit package, we provide an environment where individuals can apply their expertise and discover their potential through many different career opportunities and locations. Come join us!
Job Scope
On this position you will manage the directly
-
- day contact with our valued customers, developing and retaining customer contacts to build
- term profitable relationships, prepare proposals, and handle the orders by yourselves or/and along with our technical departments, proposal team, procurement, and shipping functions. Make sure proposals and orders are prepared and submitted in due time ref. our KPI’s.
Your responsibilities
Focus on execution excellence, taking ownership of customer experience through proposal and order handling process, enhancing overall customer satisfaction.
Develop and maintain relationships with assigned customer accounts.
Prepare proposals to customers of a technical nature by use of PST (Proposal Support Tool) and in close cooperation with the sales manager, technical support, engineering, logistics etc. to ensure the technical information, products and pricing are appropriate and correct for customer’s needs.
Collaborate closely with RSLM’s & GPLM’s (Regional & Global Product Managers) on pricing & technical questions during proposal and order execution.
Ensure that proposal and order handling is fulfilling our customers’ expectations (Response time / Quality / DIFOT).
Place orders, receive and submit order acknowledgement on time.
Handle claims, minimizing potential negative impact towards our customer while keeping our (FLS) direct cost at a minimum.
Create claims in NCR and/or CCR’s in INTELEX
CR to Support the sales teams with sales and pricing history by mastering our BI tools (Business Intelligence).
Ensure Monthly Service Letter are submitted to the customers or site sales
- weekly / monthly.
Review Monthly Service Letter and follow up with internal functions throughout our supply chain to ensure that parts and services are delivered on time.
Inform the customers in due time if the orders are delayed.
When dealing with sanctioned or embargo countries ensure compliance with Export control regulations in cooperation with our Trade Compliance Department.
Attend problem solving meetings with the customers (and Sales).
Follow up on overdue receivables in collaboration with our AR Collection team.
We offer
A global network of supportive colleagues and growth opportunities
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