Customer service representative (with CROATIAN) Cluj-Napoca

Customer service representative (with CROATIAN)
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

If you’re passionate about delivering quality service and eager to begin or grow your career, we’d love to have you on board!

Introduction

   We’re looking for new colleagues to join our team in Cluj-Napoca, working on a data annotation project for a major
- commerce platform. If you’re a native Croatian speaker or have minimal experience, this is your chance to start a rewarding career!

Requirements

Croatian native/ advanced level;
English intermediate level;

Availability to work from the office in Cluj;

Previous experience in customer services;

Information

Benefits package: motivating base salary

Signing Bonus: 1000 Euro Gross (paid in the first 3
-> 500/250/250)
Performance Bonus: after 3 months is up to 150 Euro Gross, over 12 months up to 200 Euro Gross, After 24 Months up to 250 Euro Gross
Accommodation: 6 months (3 months in our accommodations + 3 months of rent allowance of 500 Euro Gross x month)
Meal Tickets: 30 RON x working day
Medical subscription 
Public transportation subscription for 6 months. (up to 150 RON x Month)
Transportation fees from the current location (plane ticket, bus, train)

Organisation/Department

customer service/
- commerce

Job description

Ensure the delivery of a quality experience on each and every transaction;

Ensure that all reviews are recognized, recorded, confirmed and solved effectively;

Supply
- quality service in accordance with given processes and procedures;

Consistently utilize scripts, Knowledge Center tools and Hot News according to call center and client procedures.