Customer Service Representative with German Cluj-Napoca

Customer Service Representative with German
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

Since 1998, we've been active in the Human Resources consulting market, providing regional coverage across four key areas of expertise: recruitment and selection, personnel leasing, assessment centers and consultancy. As leaders in Transylvania, we've expanded our reach to embrace a culture of continuous improvement, thereby strengthening our position in the Romanian and also regional market. This commitment underscores our dedication to evolve alongside the dynamic needs of our clients and the
- changing landscape of the business environment.

Our success stems from the professionalism of our services, the multidisciplinary expertise of our consulting team and our ongoing collaboration with those who rely on our consultancy services.

Building
- term partnerships with clients across diverse industries such as IT&C, automotive, outsourcing, pharma, banking, FMCG and more, is our primary objective.

Our commitment to client orientation, teamwork, flexibility, excellence, dedication and responsibility reflects our aim to bring added value to our services.

Our client is a dynamic and rapidly growing company, a global leader in the customer experience industry. We are looking for a talented and proactive Customer Support Representative with knowledge of the German language to join our team and make a significant contribution to our business success.

Our client is a BPO company, with over 170, 000 people working across the globe, securely connecting brands with their customers 9 million times daily in +60 languages.

Responsibilities:

• Responds to customer inquiries in an efficient and professional manner within a given timeframe;

• Logs all calls accurately and in line with procedures;

• Develops and maintains a complete technical and procedural knowledge of client’s products and services;

• Deals with all correspondence as requested/required;

• Complies with company policies, regulations, processes and work instructions;

• Performs all assigned task by his/her supervisors within the requested timeframe and account boundaries;

• Identifies potential sales leads and transfers to sales team where applicable and according to guidelines/processes;

Requirements:

• Excellent communication skills.

• Good organizational skills.

• Ability to work under pressure in order to achieve targets.

• Ability to
- task whilst speaking with the customer.