Customer Service - Senior Process Associate-Italian-Remote EMEA.
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125, 000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, ` with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Customer Service - Senior Process Associate-Italian-Remote EMEA.
You will be a part of the medical device recall team.
Responsibilities
• Customer service skillset, someone who can interact and talk to Genpact customers over the phone and email and guide customers to complete documentation to close medical device recalls.
• Document all customer interaction in a defined format
• Actioning the call outcome & do a diligent follow up on it
• Work with cross functional teams to drive FMI closures.
• Document all customer interaction in a defined format approved by customer.
• Respond to customer queries through email and calls.
• Strictly follow SOP & adhere to frequent changes.
• Ready to take extra initiatives within team.
• Maintain a thorough understanding of client process and policies.
• Provide excellent customer service to our customers.
• Responsible to demonstrate capacity for critical thinking and analysis.
• Responsible to showcase strong work ethic.
Qualifications
Minimum qualifications
• Full professional knowledge of required language (C1 or higher)
• Very good knowledge of English
• Bachelor’s Degree or equivalent
• Ability to work under pressure in a dynamic environment.
• Microsoft Office proficiency, especially Excel.
• Ability to be hardworking and to think “outside the box”.
• Excellent proven interpersonal and teamwork skills.
• Excellent verbal and written communication skills.
• Capable of inventive problem solving, while remaining customer focused.
• Cultural awareness in a diverse and international environment.
• Thirst for learning
Preferred qualifications
• Multilingual preferred
• Customer service experience in healthcare
What can we offer?
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional training and great career development opportunities
• Free access to our
- winning learning platform
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
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