Customer Service Senior Specialist w. Swedish/Dutch - Bucharest

Customer Service Senior Specialist w. Swedish/Dutch
Bucureşti
Bucharest, Bucharest, Romania

Customer Service Senior Specialist w. Swedish/Dutch

Client Description:

Adecco is looking for a Customer Service Senior Specialist w. Swedish/Dutch for one of its clients - a global technology company with a broad portfolio of technology services and products.

Responsibilities:

The Customer Service Senior Specialist is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process.

Your Role & Responsibilities

Conduct Service Management Reviews: In collaboration with key Client stakeholders, establish and maintain service management reviews to ensure Client’s services and performance are aligned with the Customer’s business plans

Coordinate regular contract reviews, capturing any areas for possible changes/updates and/or decision logs and providing these to the Account team for subsequent revisions.

Relationship Management

Maintain visibility of overall Customer health, ensuring regular reviews with key stakeholders to care for any red flag issues, benchmarking on future opportunities and overall compliance of the contract.

Manage Customer enablement duties such as provider portal overview, training, access requests and ongoing Customer needs

Manage Service Level assessment, reporting and conduct analysis on the trends and patterns

Provide the SLA reporting.

Collaborate with service assurance, delivery, and finance for recommendations and service improvement plans, when warranted

Review Key Performance Indicators (KPIs) and provide action plans, when necessary

In tandem with Operations and Service Delivery and the Customer, continue to seek areas for process enhancements, streamlining and driving improved performance collectively

Identify ongoing benefits, opportunities, and innovation for continual service improvement

Provide accurate, timely, and professional reports to senior management for historical analysis, account status, and forecasting purposes

Candidate Profile:

Qualifications & Experience

Bachelor's degree

Power Point, Excel, Outlook, Word, Microsoft Teams

ITIL V3/v4 certification

CISCO CSM

Advanced English and Swedish/Dutch

Communication Skills

Conceptual Thinking and Problem Solving

Action Management

Business Planning and Resource Management

Financial & Budgeting Management

Benefits

Permanent contract

Competitive salary

Private health and life insurance from day one in the company

Meal allowance on card/voucher

Informații detaliate despre oferta de muncă

Firma:	Adecco
Localiția:	Bucureşti Bucharest, Bucharest, Romania
Adăugat:	28. 3. 2025 Postul de muncă activ

Răspunde la anunț
5 persoane au vizionat această ofertă de muncă.

Customer Service Senior Specialist w. Swedish/Dutch Bucharest

Customer Service Senior Specialist w. Swedish/Dutch
Bucureşti
Bucharest, Bucharest, Romania

Locuri de muncă Bucureşti - locuri de muncă interesante în împrejurimi:

Game Presenters with Dutch - Bucharest, Bucharest, Romania - Wibit Consulting & Services (WibitCS)

Financial Planning Analyst, Overheads (W/M/NB) - Bucharest, Bucharest, Romania - Ubisoft

Customer Support Agent (Dutch) - Bucharest, Bucharest, Romania - David Kennedy Recruitment

Financial Specialist with Dutch - Bucharest, Bucharest, Romania - Adecco

Customer Advisor - Dutch language - Bucharest, Bucharest, Romania - M Plus

Billing Analyst with Dutch - Bucharest, Bucharest, Romania - ROES Enterprise Services Romania SRL

Teamlead Electrical Engineering (w/m/x) - Bucharest, Bucharest, Romania - CCE

Accountant (w/m/d) - Bucharest, Bucharest, Romania - Horváth

Tech Support Specialist (B2B) w. Swedish/Dutch/Polish - Bucharest, Bucharest, Romania - Adecco

Inbound Sales Manager - Dutch Speaker - Bucharest, Bucharest, Romania - AUTO1 Group

Customer Service Specialist (w/m/x) - Bucharest, Bucharest, Romania - Zumtobel

Jira Adminstrator (m/w/d) - Bucharest, Bucharest, Romania - Medialine EuroTrade AG

Specialist (w/m/d) Projektcontrolling - Bucharest, Bucharest, Romania - Horváth

Dutch Client Representative - Bucharest, Bucharest, Romania - CBT

Pricing Analyst with Dutch - Bucharest, Bucharest, Romania - Ayvens

Bucureşti: Alte locuri de muncă în orașul tău

locuri de muncă

Customer Service Senior Specialist w. Swedish/Dutch Bucharest

Customer Service Senior Specialist w. Swedish/DutchBucureştiBucharest, Bucharest, Romania

Locuri de muncă Bucureşti - locuri de muncă interesante în împrejurimi:

Bucureşti: Alte locuri de muncă în orașul tău

Customer Service Senior Specialist w. Swedish/Dutch
Bucureşti
Bucharest, Bucharest, Romania