Customer Service Specialist Bucharest

Customer Service Specialist
Bucureşti
Bucharest, Bucharest, Romania

The opportunity

Are you ready to take on a dynamic role in a
- paced and rewarding environment? We are seeking a Customer Service Specialist to manage
- volume operation and deliver exceptional service to our clients.

Main responsibilities:

 Plan, implement, and coordinate invoicing processes for the allocated portfolio of customers.

 Handle and process a substantial volume of customer orders, ensuring accuracy and timely delivery.

 Act as a key liaison, maintaining strong cooperation to streamline outbound logistics activities.

 Monitor and manage inventory flows to align with client demand, proactively addressing any challenges that arise.

 Serve as the primary point of contact for client needs, fostering trust and
- term partnerships through expert guidance and effective issue resolution.

 Proactively identify and communicate potential supply and demand risks early, implementing solutions in collaboration with stakeholders.

 Drive the establishment and maintenance of
- term customer relationships by providing outstanding customer service and acting as a support and primary point of contact for customers in relation to other departments.

 Assist existing clients with their technical questions, ensure they receive all requested deliveries on time, and monitor the status of their requests.

Main requirements:

 A university degree, preferably in Logistics or a related field.

 Proven experience in supply and order management, ideally within dynamic industries such as pharmaceuticals.

 Strong communication skills, both written and verbal, in English.

 Proficiency in MS Excel and other data analysis, reporting tools.

 Fluency in English.  

 5+ years of logistics, supply chain or operations experience 

 Proactive and
- oriented, with a willingness to assist customers and provide prompt service.

 Excellent
- solving abilities and adaptability to changing priorities.

 Attention to details, strong organizational skills, and a commitment to delivering exceptional results.

Make a difference with Teva Pharmaceuticals

You will work within a complex and evolving framework, addressing chanllanges that require a combination of technical skills strategic thinking and a proactive mindset.

The complexity of of activity offers opportunity to make a tangible impact and growth professionaly in a supportinve and collaborative team.