Customer Success Analyst (Evening Shift) Bucharest

Customer Success Analyst (Evening Shift)
Bucureşti
Bucharest, Bucharest, Romania

Customer Success Analyst (early evening shift and alternating weekends)

Would you like calling or chatting with restaurant managers across the world about their business and tech challenges? solution enables restaurants to take online orders for pickup, delivery, and
- side service from a simple, elegant menu published on the restaurant’s website or mobile app.  

You will be responsible for onboarding, educating, and supporting restaurant managers /owners and partners reselling the solution to their customers.  

The role is focused but not limited to Western Europe and North America customers, and the work schedule matches the customer’s location: 2 – 11 pm Bucharest time including 1 hour break. In addition, the schedule includes 8 hours overtime every other weekend (4 hours on Saturdays and 4 hours on Sundays). The job is mostly remote with the occasional office training or team meeting; you can opt to work from the office.

Responsibilities:

You are ultimately responsible to enable the restaurant / partner to achieve the best possible value from their Gloria
Food solution by analyzing their profile and online evolution, offering recommendations and initiatives or upgrades to relevant paid services. This includes: 

Requirements:

Career Level - IC2