Customer Success Analyst (Romanian speaking)
Job Description
Nielsen
IQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielsen
IQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service.
In this role you will execute against specific client support related activities, compiling, analyzing, and interpreting sales data, writing client reports, and constructing presentations. Focus is to create high levels of client satisfaction by delivering accurate and insightful responses that contribute to client outcomes.
Key Accountabilities
- Work with day to day contacts at the client, contributing to the achievement of client satisfaction targets
- Resolve client inquiries related to databases and other key aspects that impact client deliverables and liaise with internal teams as necessary
- Provide training to clients on Nielsen tools and solutions
- Analyze and interpret sales data + One Nielsen portfolio data
- Deliver final reports and presentations (category overview as well as issue based) building a story and final recommendations
- Lead client meetings and presentations over the phone and in person
- Independently discusses analysis design to best answer client questions with business partner/client
- Continue to broaden knowledge of client business issues and needs, Nielsen services and broader industry
Required Skills
- High level of client service skills
- Understanding of growth and brand strategy
- Excellent analytical skills
- Strong communication skills & visualization skills – interested in storytelling techniques
- Knowledge with Microsoft Excel, Power
Point - Strong Organizational & interpersonal skills
- Strong Business Romanian & English knowledge, both verbal and written
Education & Experience Requirements:
- University degree or equivalent experience
- Strong analytical mind and excellent numerical skills
- 3+ years experience in Marketing Research
We offer you:
- A hybrid work model
- A diverse work environment
- Learning achievement academy
- Global exposure and engagement
- Ongoing career growth and skill development
- Engaging and challenging work within our portfolio of global clients
- Culture of
- based rewards
Our Benefits
- Flexible working environment
- Volunteer time off
- Linked
In Learning - Employee-Assistance-Program (EAP)
Additional Information
Our Benefits
- Flexible working environment
- Volunteer time off
- Linked
In Learning - Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with Gf
K, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through
-
-
- art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global
- discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion
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