Customer Success Manager (German Speaking)
Oracle's Customer Success organization enables our customers to achieve the highest business value and profit from their investment in Oracle Cloud.
Part of the wider Customer Success Services (CSS) organization, the CSM org exists to foster enduring relationships, where expertise, experience and enthusiasm are shared. Our goal is to enable, simplify and empower our customers to achieve the best possible value from their Cloud investment. The Customer Success team engages the right experts within Oracle to provide the advice and service our customers require.
Customer Success Managers (CSMs) ensure that Oracle Cloud solutions are aligned with our customers’ business goals and Key Performance Indicators during the entire lifecycle.
The objective of the Saa
S Customer Success Manager is to maximize Customer retention and success while also driving increased services revenue. In this role you will focus on the volume business;
The Customer Success Manager is a Business Partner, responsible to help a portfolio of +30 EMEA customers achieving the maximum possible value they can with Oracle Saa
S suite of applications (ERPM, HCM and CX solutions).
You will work towards individual annual targets for driving adoption of your customer’s subscriptions and work closely with sales and other CSS teams to enable further adoption of Oracle products / services within the volume installed customer base.
This role requires remote interactions with customers across EMEA and is based in Bucharest.
Essential Duties
S applications to help them achieve those objectives
Essential Knowledge and Background
- based/Saa
S solution offerings is desirable
Essential Skills and Abilities
- resolution skills
- class,
- critical applications
Career Level - IC3
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