Customer Success Manager Bucharest

Customer Success Manager
Bucureşti
Bucharest, Bucharest, Romania

Job Description

In this demanding and
- paced environment, we are looking for a CSM Sales who will work for a line of business we are very proud of: Market Intelligence. At Market Intelligence we help our clients from tech & durables industry to understand the dynamics of their marketplace. Up-to-date retail sales data reveal how products are performing in the market – ongoing. In order to get in time, in quality & relevant data we need you to make the difference proving our client reliable data to sustain their business decisions.

Joining the team that works with top players in the industry, you will help design research to solve real business problems. You will be responsible with making significant contributions to proposals and delivering actionable insights to clients.

We are looking for…

. . . a team player and a confident communicator, keen to work in a stable team with a friendly, bunch of
- minded colleagues!

As a Customer Success Manager,   you will have following key accountabilities: 

• Act as strategic partners to our clients
• Being an innovation agent. Drive change for faster reaction to changing market requirement.
• Being an expert in your market (industry, products, channels etc. )
• Drive business development for current portfolio

Responsibilites:

• Ensures effective and efficient client servicing and onboarding of new customers.
• Educates customers about the most relevant features/functionalities for their specific business needs
• Drive adoption (i. e. activation, reactivation and engagement) of Gf
  K products within client organization by demonstrating clear ROI to client
• Drive Gf
  K products (retail audit reports and gfknewron) usage with senior stakeholders in the client organization (wherever relevant)
• Develop
  - based answers to complex key business questions
• Become a market expert in one or more categories / industry segments
• Deliver insightful presentations and actionable recommendations to our clients
• Coordinate client services cross categories (whenever relevant)
• Identify leads for cross sell and upsell opportunities with the client
• Help improve renewal rate by demonstrating clear business outcome and value
• Works closely with clients to develop use cases demonstrating value being provided to clients                                                                                                                                                                                            

In other words: You will make the difference by being the face of our company and its digital solutions!

Now that we've introduced you to the position as Customer Success Manager, what skills, qualifications and experience should you have?

• Relevant working experience
• Strong business understanding in durable consumer goods markets and related Retail
• Interest for Major Domestic Appliances markets and DIY
• Ideally 3-5 years of experience in consulting, market research, product management of durables or equivalent business units
• Excellent (country language) and very good English language skills
• Strong presentation and communication skills,
  - centric approach
• Proactive and consistent engagement with
  - disciplined teams
• University degree in either Economics, Marketing, Business Administration, or related field
• Client
  - oriented profile and great social skills
• Communicate and present exceptionally good
• Excellent knowledge of MSOffice, mainly Excel and Power Point
• Dynamic and adaptive personality with a
  - do attitude
• Co-ordination and decision making of how to achieve client outcomes and organization goals
• Driving delivery of results for clients & Gf
  K across diverse cultures, mind sets, disciplines, and influences
• Passion, dedication, and commitment
• Creativity and the ability to address
  - world business problems analytically
• Eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude

Benefits:

• Exciting work environment that brings people together – our office is located @Aurel Vlaicu, near subway, with great fit out; flexible working schedule (2-3 days per week working from home)
• Initial and ongoing trainings to support your development
• Opportunities for personal and professional growth
• Food vouchers & Private medical subscription

All documents will be treated in the strictest confidentiality.  
Only
- listed candidates will be invited for an interview.