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Customer Success Manager
Job Description:
- Location: Fully remote, EU timezone (CET +/- 2hours)
- Start date: ASAP
- Languages: Fluent English is mandatory
- Our client: Saa
S specialized in outbound sales automation
Responsibilities:
- Directly engage with customers across all communication channels, respond to inquiries and feedback to build trust and loyalty.
- Champion the customer's voice and ensure feedback is communicated and acted upon.
- Implement and optimize AI-driven tools to streamline support tasks for faster and more effective resolutions.
- Oversee a cohesive and integrated customer support strategy across various platforms.
- Update knowledge base and FAQ to ensure accurate and comprehensive
- help resources. - Collaborate
- functionally to inform product development and decisions from a
- centric perspective.
Skills and Competencies:
- Exceptional direct communication skills to engage with customers empathetically and effectively.
- Advanced technical proficiency with customer support platforms, feedback management tools, and agile collaboration tools.
Qualifications:
- Relevant diploma or associate degree, Bachelors degree advantageous.
- Minimum 5 years of customer support experience, with leadership experience preferred.
- Proficiency in using CRM and digital feedback platforms.
- Solid understanding of agile methodologies and experience with collaboration tools.
- Fluency in English (written and spoken)
- Experience with sales automation tools is a plus or any previous role as an SDR/AE.
-
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