Customer Support Agent - English - Bucharest Bucharest

Customer Support Agent - English - Bucharest
Bucureşti
Bucharest, Bucharest, Romania

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Position: Customer Support Agent

Location: Bucharest, Romania

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Give players a detailed and quality response, by email or chat, to any questions or requests about the game platform in order to maintain a high level of satisfaction with G1’s customer service as well as the company’s good image.
• Ensure the registering, monitoring and resolution of requests and potential problems that players encounter in their daily use of the game platform.
• Evaluate the possibility of providing a direct response or transferring the request to another service.
• Reach the individual and collective objectives (KPI) set by management.
• Accept feedback and respect the implementation of improvement plans.
• Pre-analyze and report technical issues on the various game sites following the incident management (IM) procedure.
• Take on different schedules as support is guaranteed 24 hours a day by various teams.

REQUIREMENTS:

• Native/fluent in English(C1), both oral and written.  
• Possess excellent writing and verbal communication skills to simplify technical language for
  - technical users
• Good writing ability and ability to easily use online communication software and ticket management systems
• Good command of IT tools such as Word, Excel and Outlook, as well as any other online communication software
• Service and customer satisfaction oriented. Empathetic and diplomatic
• Previous experience in contact center within a similar role
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently, while being team player at the same time

OFFER:

• A friendly work environment that is adapted to reaching optimal performance
• Leadership by talents, values, trust and autonomy
• The opportunity to progress and specialize with our internal mobility system
• A competitive salary package linked to the Romanian market
• The possibility to work remotely (maximum 3 days/week) and to be at least 2 days/week in the offices in Bucharest (AFI Park)
• Meal allowance
• Private health insurance