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Customer Support Agent (Portuguese) for an Airline Company
Răspunde la anunțOn behalf of our multicultural client in Bucharest we are looking for a motivated Customer Support Agent to join their team and deliver exceptional service to their Portuguese-speaking customers. The successful candidate will handle customer inquiries, resolve issues, and ensure a positive travel experience.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in Portuguese.
- Provide comprehensive information on flight schedules, bookings, and travel services.
- Assist customers with booking adjustments, cancellations, and service requests.
- Resolve customer issues quickly and courteously.
- Maintain accurate records of customer interactions and service transactions.
- Collaborate with the team to enhance customer satisfaction and service quality.
Working hours:
- based, rotational pattern Mon-Fri: 11:00-20:00/14:00-23:00/ 15:00-00:00
Requirements:
- Fluent in Portuguese (both written and spoken) and English B2 (written and spoken)
- Valid residence permit for Romania or a EU member state citizenship
- Excellent communication and interpersonal skills.
- Previous experience in customer support is desirable.
- Strong
- solving skills. - Ability to work effectively in a
- paced environment. - Proficient in using computer systems and various software applications.
What is on Offer:
- Competitive salary and comprehensive benefits package.
- A dynamic and multicultural working environment.
- Professional training and development opportunities.
- A supportive and friendly team atmosphere.
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