Customer Support Agent with Bulgarian Cluj-Napoca

Customer Support Agent with Bulgarian
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

Since 1998, we've been active in the Human Resources consulting market, providing regional coverage across four key areas of expertise: recruitment and selection, personnel leasing, assessment centers and consultancy. As leaders in Transylvania, we've expanded our reach to embrace a culture of continuous improvement, thereby strengthening our position in the Romanian and also regional market. This commitment underscores our dedication to evolve alongside the dynamic needs of our clients and the
- changing landscape of the business environment.

Our success stems from the professionalism of our services, the multidisciplinary expertise of our consulting team and our ongoing collaboration with those who rely on our consultancy services.

Building
- term partnerships with clients across diverse industries such as IT&C, automotive, outsourcing, pharma, banking, FMCG and more, is our primary objective.

Our commitment to client orientation, teamwork, flexibility, excellence, dedication and responsibility reflects our aim to bring added value to our services.

Role description:

• Communication via emails, tickets, and chat with existing customers in order to solve their issues related to the products.
• Giving information about the client to existing customers and prospects via email, handling tickets, and chat if available for specific LOB and handling the inquiries in a
  - closing manner.
• Secure and deepen client retention, contribute to excellent customer support and recognize/promote suitable products and services.
• Secure that all complaints are being recognized, recorded confirmed, and solved effectively.

Qualifications:

• Excellent written and verbal communication skills in Bulgarian.
• Good English.
• Good MS Office skills.
• Self-organized.