Customer Support Agent with Italian for an Airline Company
Răspunde la anunțLocation: Onsite at the company office in Bucharest
Start Date: August 5
Working Hours: Monday to Friday, 10:00 - 19:00
On behalf of our client, we are seeking a dedicated and
- oriented individual to join our team as a Customer Support Agent. In this role, you will be responsible for providing exceptional support to our Italian-speaking customers. You will address inquiries, resolve issues, and ensure an outstanding customer experience.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in Italian.
- Provide accurate information about flight schedules, bookings, and other
- related queries.
- Assist customers with booking modifications, cancellations, and other service requests.
- Resolve customer issues efficiently and professionally.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other team members to improve overall customer satisfaction.
Requirements:
- At least C1 in Italian (both written and spoken) and B2 in English (spoken and written
- Valid residence permit for Romania or a EU member state residency
- Excellent communication and interpersonal skills.
- Previous experience in customer support or a related field is preferred.
- Strong
- solving abilities.
- Ability to work in a
- paced environment.
- Proficient in using computer systems and navigating various software applications.
What Is on Offer:
- Competitive salary and benefits package.
- Opportunity to work in a dynamic and multicultural environment.
- Training and development opportunities to enhance your skills.
- A supportive team and a positive work culture.
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