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Customer Support Representative in Romania!
Join Our Team as a Customer Support Representative (Croatian) in Romania!
Are you passionate about providing
- notch customer service? Do you thrive in a
- paced environment and enjoy solving customer issues? If you are fluent in Croatian and English, we have an exciting opportunity for you!
Position: Customer Support Representative (Croatian)
Location: Cluj-Napoca, Romania
Employment Type: Full-time
Remuneration: Base salary + performance bonuses
Duties and Responsibilities:
- Communicate with customers via phone, email, and chat to resolve issues and inform them about product features.
- Manage customer orders and ensure client retention.
- Recognize, record, and solve complaints effectively.
- Proactively suggest process improvements.
- Adhere to processes and procedures.
- Update customer database and document activities.
- Report common issues to the support team for escalation.
Requirements:
- C1 level written and verbal communication skills in Croatian.
- B2 level English proficiency.
- High school diploma or equivalent.
- Excellent customer service and
- building skills. - High motivation and enthusiastic approach.
- Self-organized and able to work in a
- paced organization. - Good numerical and reasoning skills.
What We Offer:
- Full-time schedule: Monday-Friday, 8 AM - 5:30 PM.
- Transportation coverage.
- Attractive remuneration package.
- Signing bonus
- 20 days of holidays per year, plus an extra day after one year.
- Contract for an indefinite period.
- Comprehensive 5-day training program.
- Up to 6 months of accommodation if needed.
- Excellent relocation support
- Meal tickets (30 RON/day) approx. 150 EUR net/month.
- Private medical package.
- Paid professional training.
- Internal development opportunities.
- Discounts with our current partners.
- Gym monthly subscription.
- Employee assistance/wellbeing program subscription.
Ready to take on this exciting role? Apply now and be part of our dynamic team!
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