Customer Support Representative - Slovenian - Romania - Cluj-Napoca

Customer Support Representative - Slovenian - Romania
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Position: Customer Support Representative

Location: Romania, Remote

Work model:
- site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

Communication via incoming telephone, emails and chat with customers in order to solve their issues or inform them about the features of the products.
Customer Order Management.
Secure and deepen client retention, contribute to excellent customer support.
Secure that all complaints are being recognized, recorded confirmed, and solved effectively.
Proactively propose ways to improve the processes.
Adhere to given processes and procedures.
Update the database of customers and document activities.
Reporting the most common issues to the support team for further escalations.

REQUIREMENTS:

Native / fluent in Slovenian both verbal and written. Good command in English (minimum B2 level).
High school diploma or an equivalent.
Excellent customer service and relationship building skills.
High motivation and enthusiastic approach,
- organized.
Ability to work in a
- paced organization.
Good numerical and reasoning skills.

OFFER:

Possibility to work remotely within Romania, after 6 months, work from Slovenia for 5/6 months with the Project Manager’s approval, and then return to Romania.
Transportation coverage
Attractive remuneration package
Signing bonus (paid in 12 installments)
Holidays: 20 days/year and an extra day after a year
Contract for undetermined period
Fully paid training
Comprehensive relocation support including 6 months accommodation
Meal tickets (30 RON/day) – approx. 150 EUR net/month
Private medical package
Internal development opportunities
Discounts with partners
Gym pass monthly subscription
Employee assistance/wellbeing program subscription