Customer Support Representative with German Timișoara

Customer Support Representative with German
Timişoara
Timișoara, Timiș County, Romania

Job Description

• Represents the company in front of clients (internal or external) by offering assistance based on information available in the database, using various communication channels;
• Provides information and assistance to customers from various backgrounds via inbound/ outbound calls/ emails/ chat/ social media (for e. g. Facebook, Twitter, Linked
  In, We
  Chat, etc. );
• Answers, escalates and follows up all requests in orderto ensure proper response and quality of service;
• Registers all details related to customer interactions in the database and contributes to the knowledgebase development;
• Is the image of the company and follows the company's Internal Regulations, policies as well as the service’s work instructions and processes;
• Fulfils additional assignments (for e. g. offers support for other colleagues/ countries/ locations/ new services, including 1st level Purchasing Support activities/ satisfaction surveys);
• Meets the service key performance indicators;
• Gets involved in the continuous development and improvement of processes and service;
• Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company;
• Fulfils any other tasks related to area of responsibility, as requested by direct superior.

• University Diploma;
• Languages: German and English;
• Willingness to work in shifts;
• Basic knowledge of MS Office: Excel, Word, Outlook;
• High sense of responsibility, patience, urgency and customer support;
• Capacity to organize and make decisions;
• Flexible and driven to solve customer’s requests;
• Ability to work under pressure and good team engagement;
• Logical thinking and analysis abilities;
• Confident and willing to learn;
• Very good communication skills (empathy; active listener, persuasion etc. ), positive attitude;
• Proactive and responsible in finalizing all assigned tasks;
• Previous customer support experience;
• Experience with social media (e. g. Facebook, Twitter).