Customer Support Specialist (Croatian + English)
Are you ready to join a dynamic, competitive environment and work for one of the most innovative marketplace projects in Romania? We are looking for Customer Support Specialists fluent in Croatian and English who are passionate about delivering exceptional service and driving results. If you thrive in a multicultural setting, this role is your gateway to professional growth and an exciting career.
Why Join Us?
- Comprehensive Compensation Package:
- Monthly Salary: 7, 750 RON Gross (~1, 560 Euro Gross).
- Signing Bonus: Up to 1, 000 Euro Gross paid in the first 3 months (500/250/250).
- Performance Bonus:
- After 3 months: up to 150 Euro Gross.
- After 12 months: up to 200 Euro Gross.
- After 24 months: up to 250 Euro Gross.
- Meal Tickets: 30 RON/working day (~120 Euro/month) loaded on a personal meal ticket card.
- Medical Subscription: Provided starting the 2nd month of employment.
- Relocation Support:
- Accommodation: 6 months support (3 months in our accommodation + 3 months rent allowance of 500 Euro Gross/month).
- Transportation: Fully covered relocation costs (plane ticket, bus, train).
- Work-Life Balance and Flexibility:
- Work Model: On-site role in Romania.
- Flexibility: After 6 months, you may work from Croatia for 5-6 months (Project Manager approval required) before returning to Romania.
Key Responsibilities:
- Handle customer inquiries and concerns via various communication channels, ensuring exceptional service.
- Provide timely, accurate, and professional support to customers.
- Collaborate with team members and managers to continuously improve processes and performance.
- Maintain a deep understanding of marketplace operations to provide optimal solutions to customer issues.
Who You Are:
- Language Proficiency: Fluent in Croatian and English.
- Problem-Solver: Quick thinker with strong attention to detail and a
- first mindset. - Adaptable: Thrives in a
- paced, multicultural environment. - Team Player: Collaborates effectively with peers and management.
Benefits Beyond Salary:
- A supportive, inclusive workplace culture that values your growth.
- A chance to work on an exciting marketplace project with career advancement opportunities.
- Meal tickets, medical subscriptions, and a
- driven bonus system.
Application and Selection Process:
- Submission: Send your CV today!
- Validation: Review of applications.
- First Interview: Engage with our team to share your expertise.
- Final Interview: Seal the deal with a detailed discussion about your role.
- Offer & Onboarding: Receive an official offer and start your journey with us!
Requirements:
- Valid EU residence card or EU citizenship.
- Immediate availability to start.
Start Your Journey Today!
Join a company that invests in your development, recognizes your achievements, and offers unparalleled growth opportunities. This is your chance to be a part of something extraordinary, apply now and make your mark!
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