Customer Support Specialist
Leading Online Gambling Platform is a dynamic and expanding online gaming company operating mainly in the UK gaming market. We offer Bingo, Casino and Slot products across multiple brands. We have office locations in Dublin, UK, Tel Aviv, Romania and India.
With a wide variety of backgrounds comes a wealth of experience, ideas and personalities and we use these to help us create a great service and a great place to work and learn. Because collaboration is fun and benefits us all and ultimately it benefits our customers!
Our Support team comes from a wide variety professional backgrounds and disciplines, but with one thing in common: we all aim to provide
-
- class service to our customers.
Are you passionate about providing exceptional customer service? Do you thrive in a dynamic, collaborative environment? Join our team and become a vital part of our mission to deliver
-
- industry support and product knowledge to our customers.
Responsibilities
- Deliver high quality, friendly customer support via chat / messaging and email.
- Understand our product and leverage that knowledge to create a positive customer experience. This includes ongoing training to help ensure continuous professional development and highlighting ways for us to improve what we do.
- Collaborate with a variety of operational teams to diagnose and resolve customer queries.
- Ensure that customer information is current, is secure and complies with regulatory and legislative requirements.
- Understand our competitors and identify / share what they do that works.
- Flexible working within our established shift pattern (which cover 7 days per week).
Requirements
- Excellent communication skills in English – both written and spoken.
- Previous experience in the UK online gaming market is highly desirable, but not essential.
- Experience in customer support, ideally in a
- channel contact center environment with high contact volume. - Previous experience with CRM and account management tools is preferable but not a prerequisite.
- Proficiency in Office 365.
- An ethical and empathetic sensibility that strives to put the customer first.
- Exceptional collaboration skills, thriving in a
- knit team environment. - Ability to take ownership of issues and see them through to resolution, whether working independently or as part of a team.
- Enthusiasm for embracing new challenges and adapting to a highly regulated and rapidly evolving industry.
Benefits
- Competitive salary.
- Comprehensive onboarding and training package with opportunity for development and progression within our operational environment.
- Regular
- based bonuses. - Referral bonuses.
- Meal vouchers.
- Night hours supplement (+25% of base rate).
- Weekend supplement (+10% of base rate).
- Private medical subscription.
- Free access to a lot of good books and great articles via Bookster.
If you’re ready to join a team that embraces quality support, collaboration, and continuous improvement, apply now and be a part of our exciting journey to deliver an amazing customer experience.
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