Customer Support Specialist with French
Job Location: hybrid in Timisoara
Recruitment process:
- HR Screening
- Interview
We are seeking a dedicated and enthusiastic Customer Support Specialist fluent in French to join our customer service team. The ideal candidate will be responsible for providing outstanding support to our French-speaking customers, ensuring their inquiries are resolved efficiently and professionally.
Role description:
- Respond to customer inquiries via phone, email, and chat in a timely and courteous manner.
- Provide accurate and comprehensive information about products and services.
- Resolve customer complaints and issues by identifying the cause, selecting the best solution, and following up to ensure resolution.
- Maintain detailed and accurate records of customer interactions and transactions.
- Collaborate with other departments to address and resolve complex customer issues.
- Proactively identify opportunities to improve customer satisfaction and streamline support processes.
- Assist in translating and localizing support materials for French-speaking customers.
- Participate in training sessions to stay updated on product knowledge and customer service best practices.
Profile:
- Fluency in French and English, both written and spoken.
- Excellent communication and interpersonal skills.
- Strong
- solving abilities and attention to detail. - Ability to work independently and as part of a team.
- Proficiency in using customer support software and tools.
- Ability to multitask and manage time effectively in a
- paced environment. - A
- centric attitude and a passion for helping others.
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