Customer Support with Italian Cluj-Napoca

Customer Support with Italian
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

Since 1998, we've been active in the Human Resources consulting market, providing regional coverage across four key areas of expertise: recruitment and selection, personnel leasing, assessment centers and consultancy. As leaders in Transylvania, we've expanded our reach to embrace a culture of continuous improvement, thereby strengthening our position in the Romanian and also regional market. This commitment underscores our dedication to evolve alongside the dynamic needs of our clients and the
- changing landscape of the business environment.

Our success stems from the professionalism of our services, the multidisciplinary expertise of our consulting team and our ongoing collaboration with those who rely on our consultancy services.

Building
- term partnerships with clients across diverse industries such as IT&C, automotive, outsourcing, pharma, banking, FMCG and more, is our primary objective.

Our commitment to client orientation, teamwork, flexibility, excellence, dedication and responsibility reflects our aim to bring added value to our services.

Our client is a dynamic and rapidly growing company, a global leader in the customer experience industry. We are looking for a talented and proactive Customer Support Representative with knowledge of the Italian language to join our team and make a significant contribution to our business success.

Our client is a BPO company, with over 170, 000 people working across the globe, securely connecting brands with their customers 9 million times daily in +60 languages.

Responsibilities:

• Communication via emails, tickets, and chat with existing customers in order to solve their issues related to the products
• Giving information about the client to existing customers and prospects via email, handling tickets, and chat if available for specific LOB and handling the inquiries in a
  - closing manner
• Secure and deepen client retention, contribute to excellent customer support and recognize/promote suitable products and services
• Secure that all complaints are being recognized, recorded confirmed, and solved effectively
• A responsible and reliable attitude to ensure that the daily adherence plan is being observed
• Secure that all customer contacts are being handled in an efficient and effective way
• Supply
  - quality service through adherence to given processes and procedures
• Updating the database of customers and documenting activities and history for further contacts and campaigns
• Reporting the most common issues to the support team for further escalations
• Adhering to project deadlines and quality standards.
• Providing feedback on annotation guidelines and suggesting improvements.
• Maintaining confidentiality and security of sensitive data.
• Gather and analyze customer feedback to identify areas for improvement and make recommendations to enhance the overall customer experience.

Requirements:

• Excellent written and verbal communication skills in Italian
• Good English+Romanian skills
• Good MS Office skills
• High motivation and enthusiastic approach
• Self-organized