Czech Speaking Customer Advisor (With 750 EUR Signing Bonus)
Răspunde la anunțWe are a leading company in the
- commerce sector, known for delivering
- quality services and ensuring a seamless shopping experience for our customers. As we continue to grow, we are seeking a Czech-Speaking Customer Advisor to join our expanding team in Cluj-Napoca. We are offering a €750 signing bonus as part of your onboarding, along with a competitive benefits package. If you’re passionate about customer service and thrive in a
- paced environment, this role is an exciting opportunity for you.
Role Description:
As a Czech-Speaking Customer Advisor, you will serve as the primary point of contact for our Czech-speaking customers, helping them with inquiries, orders, and resolving any issues they may encounter. Your focus will be on delivering exceptional service and ensuring customer satisfaction. This role is based
- site in Cluj-Napoca, where you will work closely with a supportive team in a dynamic setting.
Primary Responsibilities:
- Customer Communication: Handle inquiries from Czech-speaking customers via phone, email, and chat.
- Issue Resolution: Assist customers with complaints, product questions, and provide timely solutions.
- Order Management: Help customers with order placements, modifications, tracking, returns, and exchanges.
- Account Support: Provide assistance with
- related queries, including billing and password resets. - Product Knowledge: Stay
-
- date with our product offerings to provide accurate information and recommendations to customers. - Escalation Handling: Escalate unresolved or complex issues to the relevant teams for further resolution.
- Customer Follow-Up: Regularly follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
- CRM Management: Maintain
-
- date and accurate records of customer interactions in our CRM system. - Collaboration: Work closely with other departments to ensure seamless service delivery and improve customer support processes.
Requirements:
- Fluency in Czech and English: Strong verbal and written communication skills in both languages are required.
- Customer Service Experience: Prior experience in customer support or a similar role is a plus but not essential.
- Problem-Solving Skills: Ability to handle customer issues with efficiency and a positive attitude.
- Strong Communication Skills: Excellent ability to communicate professionally while maintaining rapport with customers.
- Detail-Oriented: High level of attention to detail, with the ability to manage multiple customer requests accurately.
- Technical Proficiency: Comfortable using CRM software and general office tools like Microsoft Office (Word, Excel, Outlook).
- Organizational Skills: Capable of handling multiple inquiries and prioritizing tasks in a
- paced environment. - Team Player: A strong team orientation with a collaborative approach to work.
What We Offer:
- €750 Signing Bonus: A €750 signing bonus to welcome you to the team.
- Competitive Salary: A salary that matches your experience and skills.
- Career Growth: Opportunities for advancement within a growing company in the
- commerce industry. - Health and Life Insurance: Comprehensive health and life insurance plans to take care of your
- being. - Relocation Package: We offer relocation assistance, including accommodation and flight tickets for candidates moving to Cluj-Napoca from abroad.
- Training and Development: Access to ongoing training and professional development programs to help you succeed in your role.
- Positive Work Environment: A supportive team culture with regular
- building activities to foster collaboration and a sense of community. - Work-Life Balance: We emphasize a healthy
- life balance to ensure you can thrive both personally and professionally.
Why Join Us?
This is a fantastic opportunity to put your Czech and English language skills to use in a dynamic role within the
- growing
- commerce industry. Based in Cluj-Napoca, you’ll be part of a diverse and supportive team, benefit from a €750 signing bonus, and enjoy opportunities for career growth. You’ll also have the chance to experience life in Cluj-Napoca, a vibrant city with a rich cultural scene and an excellent quality of life.
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