D365 CRM Developer Bucharest

D365 CRM Developer
Bucureşti
Bucharest, Bucharest, Romania

Job Description

As an EEE, you will be an elite member of the support team and have opportunities to integrate deeply with the Dynamics Product Group. You will lead engineering investigations to bring quicker issue resolution to Support incidents impacting our customers, to improve their experience and drive key service improvements. You will build solutions, help create tools, and help automate issue detection, diagnosis to enable customers and support to
- resolve the issues. You will identify emerging trends or
- occurring escalation scenarios and drive engineering opportunities to mitigate and/or eliminate them from the workflow. This can include a range of potential work item categories, such as
- healing mechanisms,
- serve, transparency, automation, and/or increasing the capabilities for Dynamics support. You will contribute to the Product improvements by filing impactful bugs, design change requests and help developers to fix the bugs, ship the fixes to production to prevent future customers from getting impacted. As a trusted advisor to the Dynamics engineering team, you will suggest changes to future versions to better equip our support teams as well as our Partners and Customers and help influence
- market solutions today. As a customer ambassador, you will also partner with the engineering leadership for strategic technical, architectural and design discussions, and represent the customer voice in planning efforts. These strategic areas of focus will target our highest impact pain points for our Partners, Customers, and support team members. Beyond extensive technical focus, this role requires the ability to communicate issues and recommendations clearly and concisely and build broad relationships with influencers to impact key business results for our business. This position requires extensive
- group coordination and excellent oral and written communication skills. Attention to detail; and a highly organized,
- focused aptitude are required to manage the variety of responsibilities and deliverables. You must be able to work well under pressure and deadlines, while also exhibiting flexibility and adaptability across a broad organizational matrix. Requirements:BS in Computer Science or Engineering or equivalent industry experience
Extensive experience Technical Escalation Support experience (in a Tier 2/3 environment) including experience in a
- facing or customer technical support role
Customer Engagement experience with Dynamics or a competitive cloud product
DCE architecture including deployment processes and telemetry
SQL development knowledge with deep query and schema knowledge
Deep D knowledge (writing and troubleshooting)Demonstrated Azure stack technology (Iaa
S, Microservice Apps, SQL Azure)Familiarity with development: tools, language, process, methods, troubleshooting
Memory dump tooling and analysis
Development/Coding
Experience with Visual Studio development languages, Power
Shell, CLI, git
Service engineering and/or Dev
Ops experience at internet scale involving user data and/or software development for an enterprise level product
Network troubleshooting and tool usage (Fiddler, Wireshark, Netmon, etc. ) Soft Skills:Leadership - handle technically challenging and politically hot customer situations
Excellent spoken and written English communication skills
Superior problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems and develop solutions
Ability to work collaboratively with the Engineering teams to drive architectural changes throughout the environments to improve stability of each environment
Outstanding partnering capabilities
Ability to drive product/service improvements in core technical focus area
Logical and Critical thinking, and demonstrated success in dealing with ambiguity and problem definition under continual deadline constraints
Passion for technology and customer support
Ability to partner within virtual teams towards executing on multiple technical initiatives simultaneously Why Infosys Infosys is a global leader in technology services and consulting. We enable clients in more than 50 countries to create and execute strategies for their digital transformation. From engineering to application development, knowledge management and business process management, we help our clients find the right problems to solve, and to solve these effectively. Our team of , + innovators, across the globe, is differentiated by the imagination, knowledge, and experience, across industries and technologies, that we bring to every project we undertake
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.