Digital HR Consultant with French - Urgently Hiring!
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Job Summary:
Performs analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.
According to his/her mission, the associate has to:
- provide 1st and 2nd level support to customers on Decidium Digital offerings such as:
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- Bureau Virtuel des Ressources Humaines (BVRH)
- Base de Donnees Economiques Sociales et Environnementales (BDESE)
- Digiposte
- GED etc.
Responsibilities:
Performs analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.
In this respect, he/she has the objective to support the HCM Business Unit in France in assisting customers on the various Digital & HR offerings which are part of our portfolio. He/She contributes to the improvement of our processes, to the increase in efficiency, the improvement of our customers’ satisfaction, while following deadlines.
Main responsibilities are:
- Treatment of Level 1 and 2 tickets on Digital offerings
- Self-identify and
- assign the tickets which are part of his/her area of expertise - Assist customers via Siebel tickets:
- Accesses management
- Role assignments
- Configurations
- Functional assistance
- Self-identify and
- Participate in Product Launch phases
- Facilitate the relationship between ADP Helpline, France production teams, R&D, Level 3 Support and our external vendor, Docaposte, when necessary
- Participate in different product launch phases, in collaboration with 3rd Level Digital Support Teams.
- Participate in internal production meetings and/or with the external vendor from the LAPOSTE group.
- If necessary, participate to customer meetings as an expert of ADP’s Digital HR offerings.
- SOP management and process improvement
- Maintenance of the SOP-s for his/her area of expertise
- Measure the efficiency of the process and the quality of his/her own assistance
- Identify improvement opportunities
- Contribute to the respect of mutual commitments
Reports & Performance Metrics:
- On time delivery
- Volume/quality of tickets treated
- Utilisation rate
- Backlog
Knowledge and Skill Requirements:
- French language – B2 + level, English would be a plus
- French payroll regulations and HR knowledge
- Siebel CRM functional knowledge
- MS Office tools knowledge (Excel, Power
Point, Word…) - ADP Systems knowledge would be a plus: (Applications portals, Client interfaces, etc)
- Ability to manage several projects in parallel
- Excellent customer service abilities
- Take initiatives to improve customer satisfaction
- Be able to speak and write easily & clearly
- Analytical skills and an ability to summarize
- Organized, rigorous and autonomous
- Team player
- Dynamic and responsive
Fii primul, care se va înregistra la oferta de muncă respectivă!
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