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Dispute Management Process Lead with Dutch
Răspunde la anunțShort Description
Dispute Management Process Lead with Dutch
Qualifications
- High level customer service skills and very good communication skills;
- Highschool diploma (mandatory);
- Previous experience in Disputes / Collections;
- English and Dutch (minimum B2);
- Very good analytical skills, able to prepare analysis and reporting;
- Able to improve the process.
Job Responsibilities
- Analyses the ledger of deductions and disputes;
- Researches and resolves complex deductions and disputes;
- Performs research and collects the findings to help resolving the case using based on experience and client business knowledge;
- Can take leadership to ensure the delivery of a customer focused service to client with highly proficient knowledge of one or more processes and continually strives to improve the process ;
- Researches client specific disputes and deductions for validity;
- Raises credits for valid queries;
- Reviews and approves credits raised by team members;
- If deduction is invalid, provides proof to support collection efforts;
- Reviews account reconciliations;
- Working schedule: Monday to Friday within business hours.
Competencies and Skills
BPO Process
BPO Technology
Financial Analysis
Financial Reporting
General Reporting
Reporting and Tools
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