E-Business Suite Financials Technical Support Analyst
As a member of the Support organization, your focus is to deliver
- sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving
- sales
- technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Looking for Consultant/Support Engineer/Application analyst with background in Financials and : Unix, PL/SQL/Java/ role is 60% in delivering technical and functional support to global enterprise customers where the difference is for projects work in creating automation, creating troubleshooting content, testing new releases, delivering trainings, and creating special internal tools.
Qualifications
• Knowledge of accounting principles and understanding of ERP product(s), particularly the Financials (General Ledger, Payables, Receivables) aspects are essential
• Knowledge of SQL(any DB) is essential also for support engineers
• Excellent communication skills (written and verbal) in English is mandatory
• Good knowledge of business flow for technical candidates
• Candidate should have strong customer focus, analytical thinking, to constantly look for ideas and process or tools improvement and to be team player
• Technical knowledge PL/SQL, Oracle Reports, XML Publisher, JAVA technology, Unix, APEX
• Past experience in desk support for ERPs or Consultancy would be an advantage
• Experience in Oracle E-Business Suite in particular Financials would be an advantage
Why join our team
- Make a difference by helping an extensive network of high profile customers run their business
- Access to extensive library of training and certifications
- Improve theoretical as well as hands on knowledge in financial systems
- Improve database/SQL and technical skills
- Improve communication skills in interactions with both customers as well as internal team members
- Opportunity to develop/learn project management and leadership skills in one of our many global initiatives
- Lead/participate in customer engagements on hot issues with visibility to C level executives
- Learn how to automate repetitive work and improve an extensive knowledge base
- Be part of an international team environment, ability to interact with different cultures to learn and grow
Career Level - IC3
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and
- depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Responsibilities
• Deliver customer service within
- level agreement for both quality and time
• Create valuable and reusable troubleshooting content
• Participate in Automation troubleshooting activities by providing feedback, submitting ideas, and creating scripts to depict and resolve software and data issues
• Engage in global or regional project activities for improving customer service and troubleshooting methodologies and tools
• Be part in testing cycles when preparing to release a new software version
• Occasionally deliver internal and external training sessions for financial software features and troubleshooting methods
• Flexibility to participate in rotational weekend and public holiday coverage as per business needs.
Fii primul, care se va înregistra la oferta de muncă respectivă!
-
De ce să cauți de muncă pe Lucrezi.ro?
Alertă job![]()
În fiecare zi oferte noi de muncă ![]()
Puteți alege dintr-o gamă largă de locuri de muncă: Scopul nostru este de a oferi o gamă cât mai largă de opțiuni ![]()
Lasă să-ți fie trimise noile oferte prin e-mail ![]()
Fii primul care răspunde la noile oferte de muncă ![]()
Toate ofertele de muncă într-un singur loc (de la angajatori, agenții și alte portaluri) ![]()
Toate serviciile pentru persoanele aflate în căutarea unui loc de muncă sunt gratuite ![]()
Vă vom ajuta să găsiți un nou loc de muncă
