EMEA Payroll Team Lead Cluj-Napoca

Ensures timely and accurate data submission to the payroll vendor/s, according to the agreed process and timeline

Plans and assigns the activities according to the payroll calendars, ensuring proper resource utilization 

Monitors the case volumes and other case related metrics and SLAs, for the Iron Mountain team and for the vendor.  

Drives high customer satisfaction

Service delivery excellence: constantly reviews the existing processes and procedures, identifies gaps and improvements and makes recommendations for changes 

Ensures payroll controls are in place, up to date, and followed through by the team

Makes sure that all processes are documented and reviewed regularly 

Closely supervises activities related to the UK payroll processing in particular

Manages day to day activities for a subset of the team, including monitoring workflows, team assignments and processing deadlines

Orgnaises the work in such a way that there is a proper backup structure and plans in place 

Monitors performance against goals

Provides timely feedback to the team members, takes corrective steps where needed

Leads with empathy and by example, ensuring high employee engagement and morale

Serves as first point of escalation in case of payroll related issues for the supported countries 

Manages employee, business and vendor escalations for the supported markets 

Supports the EMEA Payroll Manager in the activities related to vendor management - monitoring of the vendor performance, services reviews etc.  

3-5 years experience in Payroll, Finance or HR Operations with cross country exposure

Good level of understanding of UK payroll 

1-2 years experience in leading teams and/or projects 

Demonstrated knowledge and experience in Payroll operations (in-house or vendor side)

Strong background in working with HRIS, preferably Workday, as well as case management tools, ideally Service
Now.

Demonstrated ability to work collaboratively and build strong partnerships with key stakeholder groups

Ability to work effectively in
- pressure situations that require sound decision making 

Strong analysis, problem solving, proactive root cause analysis, customer interfacing, conflict resolution skills and Continuous improvement mindset 

Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.

Global Connectivity: Connect with 26, 000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.

Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on
- specific policies. )

Embrace Flexibility: Experience the freedom of remote, enabling a harmonious
- life balance.

Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.

Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.