EMEA Sales Support Strategic accounts - FRVTV003 Cluj-Napoca

EMEA Sales Support Strategic accounts - FRVTV003
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.

We are now looking for an EMEA Sales Support Strategic accounts to join our team in Cluj-Napoca or Zagreb, Croatia.

The position requires you to support the strategic accounts sales activities and contribute to smoothing and improving the sales process. The main responsibilities of this role are sales support, creating quotes using the Vertiv configurator (C1), credit checking, CRM (Oracle) management, preparing customer PO's for order processing, and sales performance reporting.
 

As an integral part of the Sales Support Organization you will be required to engage with your sales colleagues, Application Engineers and strategic customers. You will gather information, create and submit quotations and prepare orders for processing. You will play a vital role in ensuring best in class customer experience through a smooth quotation and ordering process.

Job Responsibilities:

• Enter the leads into the CRM and update them through the various stages of the sales process;
• Create customer accounts in CRM;
• Maintain CRM and Oracle customer data;
• Understand the customer requirements;
• Create quotes in C1 for and together with field sales for [LOB] products including service, customized products (ETO), project services, delivery and commissioning;
• Collect and prepare the documentation for tenders and coordinate with the different company functions including Legal and Finance;
• Interact with public tender portals to identify leads;
• Create quotes for large projects;
• Work with the Sales teams to create and update frame agreements and OEM contracts;
• Submit quotes to field sales and customer in a timely manner;
• Raise Special Price Requests (SPR) in sync with field sales price positioning;
• Liaise by phone and email with customers, suppliers and field sales;
• Become fully conversant with customers, suppliers and field sales on [LOB] products and the Vertiv sales process;
• Act as single point if contact for customer queries/ questions
• Coordinate internally with other departments in order to provide a solution/ response to our customer’s queries
• Continues improvement initiatives on the process.

Order processing and Invoicing
 

• Once customer PO is received, collect all information and relevant documentations for the customer's order and your associated quotation;
• Pass relevant information to planning teams for material ordering, engineer allocation and customer contact;
• Ensure each order is in line with the Vertiv sales order process.

Requirements

• Personality oriented towards working in a team setting and supporting your colleagues;
• Previous experience within a client/team
  - ordination role;
• Strong focus on customer satisfaction and
  - term customer relation building;
• Excellent organizational and time management skills;
• Commercially astute with good negotiation skills;
• Highly competent user of Microsoft 360 suite, incl. Excel, Power
  Point, Word, and Outlook;
• Highly skilled in using Configure One (C1) and Oracle CRM;
• Solid analytical skills and excel capabilities;
• Self-motivated and capable of operating with various departments and personnel in stressful situations;
• Flexible attitude to activities outside specific job function;
• Ability to operate autonomously or as a team member,
  - disciplined;
• Customer orientated;
• Language Skills:  English.