EU Trading Operation Support Analyst Bucharest

Troubleshoot complex order routing questions and issues

Process service requests for new installations

Diagnose and resolve technical issues

Recognize areas of improvement in the support cycle

Provide feedback on levels of client satisfaction and recommendations to improve products and procedures

Act as Lead Client Services members

Maintain external relationships with counterparts at brokers, vendors, and clearing firm

Analyze and respond to client technical inquiries on FIX integration and when necessary, production incidents

Contribute to and review technical specifications relating to the FIX technologies, including documents used by customers for purposes of integration and testing

Contribute to and review technical specifications relating to the FIX, including documents used by customers for purposes of integration and testing

Perform and maintain automated functional and regression testing on all
- developed applications to certify them for production implementation

Review business and functional requirements in order to produce a
- management and test strategy

Report and manage software issues and test activities throughout the software development life cycle

Bachelor's Degree in Business, Finance, or Computer Science preferred

Prior experience in trading or trade support environment a must

Knowledge of financial markets and technology a must

Ability to work under pressure in a
- paced environment

Strong computer skills and excellent organizational skills

3-5 years' experience and demonstrated mastery in FIX protocol

Must be knowledgeable with Windows & Linux OS platforms, command line, a must

Knowledge of SQL a plus

Candidate must have outstanding verbal and written communication skills, and demonstrate command in prioritization and reporting project status

Self-motivated, able to work and excel autonomously on job responsibilities

Desire to define and execute new, repeatable business processes