Fixed Network Performance & Gov. Lead Bucharest

Fixed Network Performance & Gov. Lead
Bucureşti
Bucharest, Bucharest, Romania

Your day to day:

• Support the developing of a consistent view on the performance of the Fixed Networks and their impact/influence in the customer experience across 10 markets in Europe

• Promote best practices parameterization/optimization and quality standards across different countries, targeted at improving performance.

• Definition, reporting and tracking of operational KPIs needed for FAE across markets, promoting actions when required.

• Active push and coordination of Group scope Fixed Network internal & competitive benchmarking Frameworks across the networks to support the knowledge growth and best practice sharing

 

With these activities you will have a great impact on our business:

• Root cause analysis of performance degradation and improvement possibilities either from vendor/functionality or design/architecture point of view

• Coordination and lead/support within Fixed Networks of projects or initiatives aimed at:

o Investigating and correcting specific issues or problems detected in the networks and affecting service performance for the customers

o Identifying relevant opportunities for performance improvement and positive impact for fixed customers and engaging on their implementation

• Reporting tasks to guarantee deliver information of the KPIs requested by Fixed Access Engineering teams when required (Dashboards, etc. )

• Coordination with Big Data departments to ingest and correlate KPIs to improve customer service

 

With these skills you are a great candidate:

• 5 years work experience in an telecommunications operator /organization supporting large heterogeneous Access & IP infrastructures.

• Technical knowledge about fixed access networks technologies (HFC, FTTH, x
DSL, Wholesale) and Customer equipment (CPE, ONTs, etc. )

• Functional knowledge for engineering and monitoring tools (performance management, capacity management, customer experience …).

• Reporting skills and dynamic dashboards

• Deep knowledge of performance management in Fixed Networks including exposure to performance optimisation activities concerning
-
- end services and architectures

Must have technical / professional qualifications: 

• Experience in Data Analysis/Visualization (Tableau, Qlick, Power
BI etc) and automation tasks with scripting (Python, etc) 

• Project management skills and ability to work in a team in a multinational project oriented organization.

• Knowledge of telecoms technologies specially Fixed Access Networks (HFC, FTTH, XDSL, Wholesale) 

• Strong capabilities for teamwork

• Fluent in English 

 

Sounds like the perfect job? We’ve got even more to offer:

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.