French Customer Support in Bucharest
Key Responsibilities:
Provide outstanding customer service via email and phone interactions.
Assist customers from leading airlines with flight changes, cancellations, lost baggage, and claims.
Handle and resolve customer inquiries promptly across multiple channels.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Ensure customer satisfaction through timely and effective issue resolution.
Collaborate with internal teams and ensure accurate communication with customers.
The Ideal Candidate:
Languages: Proficient writing and speaking skills in French, with fluency in English.
Experience: Prior experience in the airline industry or operations is advantageous but not mandatory.
Booking Systems: Familiarity with booking systems like Amadeus, Galileo, or Sabre is a bonus.
Skills: Strong communication,
- solving, and customer service skills. Previous experience in BPO or contact centers is beneficial.
Education: Graduates or undergraduates from any discipline are welcome.
Technical Proficiency: Comfortable with Microsoft Office and Outlook.
Adaptability: Willing to work in a dynamic contact center environment.
Perks and Benefits:
Competitive Salary: Reflective of your experience and contributions.
Meal Tickets: Daily meal vouchers to enhance your
- being.
Medical Insurance: Private medical subscription provided.
Transport: Reimbursement for public transportation subscriptions.
Referral Program: "Bring a Friend" Referral Program with attractive rewards.
Performance Incentives: Opportunities for
- based bonuses and other incentives.
Stability: Permanent contract with opportunities for career advancement.
Training: Full paid training provided to ensure you’re fully prepared.
Growth: Exciting career opportunities with a globally recognized brand.
Work Culture: Supportive and collaborative environment focused on both personal and professional growth.
Working Environment:
Dynamic & Diverse Team: A young and diverse team offering a vibrant work atmosphere.
Fully Equipped Workspace: Complete office setup provided by the company.
Modern Facilities: Access to a fully equipped kitchen with the latest coffee/tea machines.
Convenient Location: Centrally located with easy access to public transportation, local shops, restaurants, and pharmacies.
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