French-Speaking Customer Experience Specialist - Bucharest

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French-Speaking Customer Experience Specialist
Bucureşti
Bucharest, Bucharest, Romania

Spécialiste de l’Expérience Client Francophone

Bucarest, Roumanie

EUR €17, 000 à €18, 000 + Avantages Complets

Rejoignez notre équipe dynamique en tant que Représentant du Service Client dans notre centre BPO (Business Process Outsourcing) multilingue et diversifié. En tant qu’acteur clé dans notre quête de l’excellence du service international, vous serez le premier point de contact avec nos clients.

Responsabilités Clés :

Soyez le phare d’un service exceptionnel, illuminant chaque interaction avec les clients avec chaleur et expertise à travers divers canaux de communication : appels téléphoniques,
- mails et plateformes de médias sociaux.

Rejoignez notre équipe dynamique du Centre de Contact, où vous naviguerez sans effort entre les demandes des clients, des demandes de réservation aux changements de réservation sans faille et tout le reste, garantissant une satisfaction inégalée à chaque étape.

Communiquer avec les clients à travers divers canaux en français et en anglais.

Répondre rapidement aux demandes des clients.

Maintenir une attitude positive, empathique et professionnelle envers les clients en tout temps.

Assurer la satisfaction des clients et fournir un support client professionnel.

Comment Vous Pouvez Créer de l’Influence :

Compétences en écriture et en expression orale en français (niveau C1) sont essentielles, avec une maîtrise de l’anglais requise au niveau B2.

Une expérience préalable dans un environnement/opérations de compagnies aériennes internationales est avantageuse mais non obligatoire.

La familiarité avec les systèmes de réservation comme Amadeus, Galileo ou Sabre est un plus.

Compétences spécialisées, y compris la communication efficace et le service client, avec une expérience dans les centres de contact/BPO étant bénéfique.

Les diplômés de toutes disciplines ou les étudiants sont les bienvenus.

Capacité démontrée à obtenir les informations nécessaires des clients avec un fort accent sur la résolution des problèmes.

Compétence en Microsoft Office et Outlook.

Volonté de travailler dans un environnement de centre de contact (travail à temps plein au bureau).

Compétences et Certifications :

Service Client

Galileo

Amadeus

Allemand Avancé

Portugais Avancé

Anglais Avancé

Italien Avancé

French-Speaking Customer Experience Specialist (Work from Office)

Bucharest, Romania

EUR €17, 000 to €18, 000 + Full Benefits

Join our vibrant team as a Customer Representative in our diverse multilingual BPO (Business Process Outsourcing) center. As a key player in our pursuit of international service excellence, you’ll be the first point of contact with our clients.

Key Accountabilities:

Be the beacon of exceptional service, illuminating every customer interaction with warmth and expertise across various communication channels—phone calls, emails, and social media platforms.

Join our vibrant Contact Center team, where you’ll effortlessly navigate customer requests, from booking inquiries to seamless reservation changes and everything in between, ensuring unparalleled satisfaction at every turn.

Communicate with customers through various channels in French and English.

Respond promptly to customer inquiries.

Maintain a positive, empathic, and professional attitude towards customers at all times.

Ensure customer satisfaction and provide professional customer support.

How You Can Create Influence:

Proficient writing and speaking skills in French (C1 level) are essential, with English proficiency required at a B2 level.

Prior experience in an international airline environment/operations is advantageous but not mandatory.

Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.

Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.

Graduates in any discipline or undergraduates are welcome.

Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.

Proficiency in Microsoft Office and Outlook.

Willingness to work in a contact center environment (full-time Work from Office).

Skills and Certifications:

Customer Service

Galileo

Amadeus

Bilingual:

German Advanced

Portuguese Advanced

English Advanced

Italian Advanced

Detalii privind locul de muncă:

Firma:	Retail Options
Localiția:	Bucureşti Bucharest, Bucharest, Romania
Adăugat:	6. 9. 2024 Postul de muncă activ

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French-Speaking Customer Experience Specialist Bucharest

French-Speaking Customer Experience Specialist
Bucureşti
Bucharest, Bucharest, Romania

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French-Speaking Customer Experience Specialist Bucharest

French-Speaking Customer Experience SpecialistBucureştiBucharest, Bucharest, Romania

Detalii privind locul de muncă:

Locuri de muncă noi pe e-mailul tău

Locuri de muncă Bucureşti - locuri de muncă interesante în împrejurimi:

Bucureşti: Alte locuri de muncă în orașul tău

French-Speaking Customer Experience Specialist
Bucureşti
Bucharest, Bucharest, Romania