Front Office Engineer with French
Răspunde la anunț Main tasks:
Perform TIS & DAS and mobile network surveillance
Act as a single point of contact for phone calls, tickets from customers regarding TIS (technical
infrastructure system) /DAS (distributed antenna system) incidents, technical escalations and
queries
1st line support troubleshooting of TIS & DAS related incidents
Handling access request forms in order to grant permission on site to technicians for local
troubleshooting purposes
Act as a point of contact for the customers 2
nd line support (back-office team)
Escalate complex incidents to the
- office team
Escalate network major incidents related with the TIS & DAS to the Incident management team
according with the incident management process
Provide remote support for the fields service team on the local language
Provide weekly reports from the ticketing and alarming systems
Support the Incident and Change management process, being in charge of pre and post planned
activities
Provide regular updates to the customers on activities status in accordance with each agreements
Report on relevant KPIs in relationship to the agreed levels
Required compentencies:
Excellent spoken and written German language
Basic knowledge on technologies like CDMA, TDMA, GSM, UMTS, and LTE
Basic understanding of Network, Switch, Router, Firewall, TCP/IP protocol, IP security policies
Excellent communication skills
Customer oriented
Flexibility and adaptability skills
Strong knowledge of Microsoft office suite
Team player, highly organized and self managed
Will be considered a plus:
Excellent spoken and written French language
Experience with Fiber DAS equipment (e. g. , Comm
Scope)
CCNA (Cisco Certified Network Associate Data Center)
ITIL (Information Technology Infrastructure Library)
Manufacturer certifications (e. g. Microsoft, Cisco, VMware, Oracle)
Ticketing system experience
Fii primul, care se va înregistra la oferta de muncă respectivă!
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