Fusion FIN Senior Support Engineer - GL
Are you interested in being part of a dynamic and fast paced team supporting Oracle’s newest Financials offering? At Oracle Fusion, we deliver Financial Management and reporting solutions in the Cloud ( Saa
S) and
- premise to leading companies worldwide, across multiple industries.
Department Description:
The Fusion Financials Support Team is expanding to support our rapidly increasing customer base in the Cloud ( Saa
S), as well as growing numbers of
- premise accounts. The team partners with Oracle Development in supporting early adopters and many other new customers. This is a unique opportunity to be part of the future of Oracle Support and help shape the product and the organization to benefit our customers and our employees.
Position Overview:
The position is for a Technical Support Professional with a functional background in Financials, ideally in General Ledger. Reports to an Oracle Customer Support Manager. Candidates should have a good understanding of Oracle Fusion General Ledger, Oracle EBS General Ledger, or other ERP Financial Software knowledge.
Experience in the accounting lifecycle with knowledge of common enterprise structures setup, journal processing, financial reporting, interfaces, period close processes and activities, knowledge of Oracle Hyperion Essbase Cube, Smart View and Financial Reporting Workspace are highly desired. Support or Consulting experience with Oracle Financials (either Fusion or EBS) or other ERP Financial solution is preferred.
Responsible for providing excellence in customer service support,
- incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.
Functional/Technical Knowledge & Skills:
- depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Career Level - IC3
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