Genesys Consultant
Job Title: Genesis Consultant
Job Description
We are seeking a highly skilled Genesis Consultant for a Global Telecomms customer of ours, to ensure the efficient scheduling and resource management within the Workforce Management (WFM) system. The successful candidate will be responsible for generating schedules, providing scheduling analyses, maintaining data integrity, and creating performance reports. Additionally, the consultant will be involved in new hire and department shift bids, communication management, and Real Time
- forecasting to achieve service level goals and business objectives.
- forecasting to make necessary adjustments in staffing plans.
- site operation.
- site operation for Voice, Chat, and Back Office.
- forecasting.
You will be working in a
- site operation environment using advanced WFM systems and technologies. The role involves regular communication with various teams and departments to ensure efficient scheduling and resource management. The work hours are standard, with occasional requirements for adjustments based on staffing needs.
This is a Contract position remote working.
LocationBirmingham, UK
Rate/Salary. 00 GBP Daily
Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.
To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.
We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request.commitments under the UK Data Protection Act, EU-U. S. Privacy Shield or the Swiss-U. S. Privacy Shield.
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