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German Customer Support Advisor
About the Role
Are you fluent in German and passionate about delivering excellent customer service? Do you thrive in a
- paced environment and enjoy helping others solve problems? Join our team as a German Customer Support Advisor in Bucharest! We offer flexible work arrangements, allowing you to work
- site or in a hybrid mode to suit your lifestyle.
Key Responsibilities
- Customer Engagement: Respond to customer queries via phone, email, and chat in German.
- Issue Resolution: Provide clear and accurate solutions to customer issues and inquiries.
- Product Expertise: Gain comprehensive knowledge of our products and services to assist customers effectively.
- Record Keeping: Maintain detailed and accurate records of customer interactions and issues in our CRM system.
- Feedback Collection: Gather and report customer feedback to enhance our products and services.
- Team Collaboration: Work closely with other teams to ensure seamless customer service and operational efficiency.
Requirements
- Language Skills: Fluency in German and strong English communication skills.
- Experience: Previous customer support experience is advantageous but not mandatory.
- Technical Proficiency: Comfortable with basic computer operations and learning new software tools.
- Problem-Solving: Excellent analytical skills and a proactive approach to resolving customer issues.
- Interpersonal Skills: Strong communication skills and a
- oriented attitude. - Flexibility: Ability to work various shifts, including weekends and holidays if required.
What We Offer
- Competitive Salary: Attractive salary package with
- based bonuses. - Flexible Work Options: Choose between
- site work or a hybrid model to balance your work and personal life. - Career Growth: Opportunities for professional development and career progression.
- Supportive Environment: A friendly and inclusive team atmosphere in our modern Bucharest office.
- Comprehensive Training: In-depth training to help you excel in your role.
- Employee Benefits: Health insurance, meal vouchers, and more.
How to Apply
Ready to embark on an exciting career journey with us? Send your resume now.
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