German-Speaking Customer Experience Specialist - Bucharest

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German-Speaking Customer Experience Specialist
Bucureşti
Bucharest, Bucharest, Romania

Deutschsprachiger Kundenbetreuer - Bürostandort

Bukarest, Rumänien

Verdienst: €17, 000 bis €18, 000 pro Jahr + Vollständige Leistungen

Sie sind herzlich eingeladen, unserem lebendigen Büroteam beizutreten und als Kundenbetreuer in unserem multikulturellen BPO (Business Process Outsourcing) Zentrum mitzuwirken. Sie werden eine entscheidende Rolle bei unserem Streben nach herausragendem Kundenservice spielen und erster Ansprechpartner für unsere Kunden sein.

Hauptaufgaben:

Seien Sie die Stimme eines außergewöhnlichen Kundenservice und sorgen Sie über verschiedene Kommunikationskanäle - Telefon, E-Mail und soziale Medien - mit Wärme und Fachkenntnis für jede Interaktion.

Treten Sie unserem lebendigen Contact Center Team bei und betreuen Sie mühelos Kundenanfragen, von Buchungsanfragen bis hin zu nahtlosen Reservierungsänderungen und bieten Sie dabei eine unvergleichliche Zufriedenheit bei jedem Schritt.

Kommunizieren Sie auf Deutsch und Englisch mit Kunden über verschiedene Kanäle.

Reagieren Sie umgehend auf Kundenanfragen.

Maintainieren Sie stets eine positive, einfühlsame und professionelle Einstellung gegenüber Kunden.

Gewährleisten Sie Kundenzufriedenheit und bieten Sie professionellen Kundensupport.

Wie Sie Ihren Einfluss geltend machen können:

Ausgezeichnete schriftliche und mündliche Deutschkenntnisse (C1-Niveau) sind unerlässlich, mit Englischkenntnissen auf B2-Niveau.

Erfahrung in einer internationalen Flugumgebung ist von Vorteil, aber nicht zwingend erforderlich.

Kenntnisse in Buchungssystemen wie Amadeus, Galileo oder Sabre sind von Vorteil.

Spezialisierte Fähigkeiten, einschließlich effektiver Kommunikation und Kundenservice, mit Erfahrung in BPO/Contact Centern sind von Vorteil.

Absolventen jeder Fachrichtung oder Studenten sind willkommen.

Nachgewiesene Fähigkeit, notwendige Informationen von Kunden zu erhalten und starke Problemlösungsfähigkeiten.

Kenntnisse in Microsoft Office und Outlook.

Bereitschaft, in einem Contact Center-Umfeld zu arbeiten (Vollzeit, Arbeit im Büro).

Fähigkeiten und Zertifizierungen:

Kundenservice

Galileo

Amadeus

Fortgeschrittenes Deutsch

Fortgeschrittenes Portugiesisch

Fortgeschrittenes Englisch

Fortgeschrittenes Italienisch

German-Speaking Customer Support Representative (Office-based)

Bucharest, Romania

EUR €17, 000 to €18, 000 + Full Benefits

Join our vibrant team as a Customer Representative in our diverse multilingual BPO (Business Process Outsourcing) center. As a key player in our pursuit of international service excellence, you’ll be the first point of contact with our clients.

Key Responsibilities:

Be the beacon of exceptional service, illuminating every customer interaction with warmth and expertise across various communication channels—phone calls, emails, and social media platforms.

Join our vibrant Contact Center team, where you’ll effortlessly navigate customer requests, from booking inquiries to seamless reservation changes and everything in between, ensuring unparalleled satisfaction at every turn.

Communicate with customers through various channels in German and English.

Respond promptly to customer inquiries.

Maintain a positive, empathic, and professional attitude towards customers at all times.

Ensure customer satisfaction and provide professional customer support.

How You Can Create Influence:

Proficient writing and speaking skills in German (C1 level) are essential, with English proficiency required at a B2 level.

Prior experience in an international airline environment/operations is advantageous but not mandatory.

Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.

Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.

Graduates in any discipline or undergraduates are welcome.

Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.

Proficiency in Microsoft Office and Outlook.

Willingness to work in a contact center environment (full-time Work from Office).

Skills and Certifications:

Customer Service

Galileo

Amadeus

Bilingual:

Advanced German

Advanced Portuguese

Advanced English

Advanced Italian

Detalii privind locul de muncă:

Firma:	Ilocatum
Localiția:	Bucureşti Bucharest, Bucharest, Romania
Adăugat:	1. 9. 2024 Postul de muncă activ

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German-Speaking Customer Experience Specialist Bucharest

German-Speaking Customer Experience SpecialistBucureştiBucharest, Bucharest, Romania

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Locuri de muncă noi pe e-mailul tău

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Bucureşti: Alte locuri de muncă în orașul tău

German-Speaking Customer Experience Specialist
Bucureşti
Bucharest, Bucharest, Romania