German-Speaking Customer Experience Specialist - Bucharest

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German-Speaking Customer Experience Specialist
Bucureşti
Bucharest, Bucharest, Romania

Deutschsprachiger Customer Experience Specialist (Arbeit im Büro)

Bukarest, Rumänien

EUR €17, 000 bis €18, 000 + Vollständige Leistungen

Treten Sie unserem lebendigen Team als Kundenbetreuer in unserem vielfältigen, mehrsprachigen BPO (Business Process Outsourcing) Zentrum bei. Als wichtiger Akteur in unserem Streben nach internationaler Serviceexzellenz werden Sie der erste Ansprechpartner für unsere Kunden sein.

Hauptverantwortlichkeiten:

Seien Sie das Leuchtfeuer eines außergewöhnlichen Services, das jede Kundeninteraktion mit Wärme und Fachwissen über verschiedene Kommunikationskanäle hinweg erhellt – Telefonanrufe, E-Mails und soziale Medien.

Treten Sie unserem lebendigen Contact Center Team bei, wo Sie mühelos Kundenanfragen navigieren, von Buchungsanfragen bis hin zu nahtlosen Reservierungsänderungen und allem dazwischen, und dabei eine unvergleichliche Zufriedenheit bei jedem Schritt gewährleisten.

Kommunizieren Sie mit Kunden über verschiedene Kanäle auf Deutsch und Englisch.

Antworten Sie umgehend auf Kundenanfragen.

Bewahren Sie stets eine positive, empathische und professionelle Haltung gegenüber Kunden.

Sorgen Sie für Kundenzufriedenheit und bieten Sie professionellen Kundensupport.

Wie Sie Einfluss nehmen können:

Ausgezeichnete Schreib- und Sprechfähigkeiten in Deutsch (C1-Niveau) sind unerlässlich, mit Englischkenntnissen auf B2-Niveau.

Vorherige Erfahrung in einem internationalen Airline-Umfeld/Betrieb ist von Vorteil, aber nicht zwingend erforderlich.

Vertrautheit mit Buchungssystemen wie Amadeus, Galileo oder Sabre ist ein Plus.

Spezialisierte Fähigkeiten, einschließlich effektiver Kommunikation und Kundenservice, mit Erfahrung in BPO/Contact Centern sind von Vorteil.

Absolventen jeder Disziplin oder Studenten sind willkommen.

Nachgewiesene Fähigkeit, notwendige Informationen von Kunden zu beschaffen, mit starkem Fokus auf Problemlösung.

Kenntnisse in Microsoft Office und Outlook.

Bereitschaft, in einer Contact Center-Umgebung zu arbeiten (Vollzeit Arbeit im Büro).

Fähigkeiten und Zertifizierungen:

Kundenservice

Galileo

Amadeus

Deutsch Fortgeschritten

Portugiesisch Fortgeschritten

Englisch Fortgeschritten

Italienisch Fortgeschritten

German-Speaking Customer Experience Specialist (Work from Office)

Bucharest, Romania

EUR €17, 000 to €18, 000 + Full Benefits

Join our vibrant team as a Customer Representative in our diverse multilingual BPO (Business Process Outsourcing) center. As a key player in our pursuit of international service excellence, you’ll be the first point of contact with our clients.

Key Accountabilities:

Be the beacon of exceptional service, illuminating every customer interaction with warmth and expertise across various communication channels—phone calls, emails, and social media platforms.

Join our vibrant Contact Center team, where you’ll effortlessly navigate customer requests, from booking inquiries to seamless reservation changes and everything in between, ensuring unparalleled satisfaction at every turn.

Communicate with customers through various channels in German and English.

Respond promptly to customer inquiries.

Maintain a positive, empathic, and professional attitude towards customers at all times.

Ensure customer satisfaction and provide professional customer support.

How You Can Create Influence:

Proficient writing and speaking skills in German (C1 level) are essential, with English proficiency required at a B2 level.

Prior experience in an international airline environment/operations is advantageous but not mandatory.

Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.

Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.

Graduates in any discipline or undergraduates are welcome.

Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.

Proficiency in Microsoft Office and Outlook.

Willingness to work in a contact center environment (full-time Work from Office).

Skills and Certifications:

Customer Service

Galileo

Amadeus

Bilingual:

German Advanced

Portuguese Advanced

English Advanced

Italian Advanced

Detalii privind locul de muncă:

Firma:	Advisory and Consulting Services
Localiția:	Bucureşti Bucharest, Bucharest, Romania
Adăugat:	1. 9. 2024 Postul de muncă activ

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German-Speaking Customer Experience Specialist Bucharest

German-Speaking Customer Experience Specialist
Bucureşti
Bucharest, Bucharest, Romania

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German-Speaking Customer Experience Specialist Bucharest

German-Speaking Customer Experience SpecialistBucureştiBucharest, Bucharest, Romania

Detalii privind locul de muncă:

Locuri de muncă noi pe e-mailul tău

Locuri de muncă Bucureşti - locuri de muncă interesante în împrejurimi:

Bucureşti: Alte locuri de muncă în orașul tău

German-Speaking Customer Experience Specialist
Bucureşti
Bucharest, Bucharest, Romania