German -Speaking Customer Experience Specialist Bucharest

German -Speaking Customer Experience Specialist
Bucureşti
Bucharest, Bucharest, Romania

Career Renew is recruiting for one of its clients a German -Speaking Customer Experience Specialist - onsite position in Bucharest, Romania.

Key Accountabilities:

-        Be the beacon of exceptional service, illuminating every customer interaction with warmth and expertise across various communication channels—phone calls, emails, and social media platforms.

-        Join our vibrant Contact Center team, where you'll effortlessly navigate customer requests, from booking inquiries to seamless reservation changes and everything in between, ensuring unparalleled satisfaction at every turn.

-        Communicating with customers through various channels in German and English

-        Responding promptly to customer inquiries

-        Maintaining a positive, empathic and professional attitude towards customers at all times

-        Ensure customer satisfaction and provide professional customer support

Requirements

-        Proficient writing and speaking skills in German (C1 level) are essential, with English proficiency required at a B2 level.

-        Prior experience in an international airline environment/operations is advantageous but not mandatory.

-        Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.

-        Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.

-        Graduates in any discipline or undergraduates are welcome.

-        Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.

-        Proficiency in Microsoft Office and Outlook.

-        Willingness to work in a contact center environment. (full time Work from Office)