German speaking Service Desk Agent Timișoara

German speaking Service Desk Agent
Timişoara
Timișoara, Timiș County, Romania

German speaking Service Desk Agent is wanted to join our clients office in Timisoara, Romania!

DUTIES AND RESPONSIBILITIES:

• Monitor and resolve system and application issues in a timely manner.
• Provide support during rotating shifts through various channels including phone, email, and chat.
• Perform basic troubleshooting and fault isolation to identify issues.
• Follow established procedures for routine system maintenance and updates.
• Assist with resolving user inquiries and help
  - related concerns.
• Collaborate with
  - level support teams for issue escalations and resolutions.
• Track and analyze help desk performance metrics.
• Troubleshoot and resolve basic operating
  - related issues.
• Configure and manage applications, as well as handle
  - related concerns.
• Work closely with senior support teams for escalations and complex issues.

REQUIREMENTS:

• Fluent in German (B2 level of above), with strong proficiency in both written and spoken communication, as well as English (B2) fluency.
• Ability to understand and meet customer needs while aligning with business objectives.
• Strong problem analysis skills, with the ability to break down and organize complex situations.
• Proficiency in MS Office Suite and basic understanding of network concepts.
• High attention to detail and accuracy.
• Strong
  - solving and critical thinking abilities.
• Ability to address diverse stakeholder needs and negotiate effective solutions.
• Collaborative and
  - oriented approach to achieving goals.
• A technical background is preferred, particularly in fields like telecommunications.
• 0-2 years of experience in customer support or service roles.
• Familiarity with network management tools (e. g. , NMS, OSS) is a plus.
• Comfortable working in
  - paced,
  - facing environments.
• Quick to learn new technologies and adapt to evolving tools and systems.

OFFER:

• Working schedule: Monday to Friday, 09 AM -5:30 PM
• Hybrid work model
• Dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach career potential
• Warm team atmosphere and fun team events
• Meal allowance and transportation reimbursement
• Vacation bonus and fitness/wellness reimbursement
• Gift vouchers for Christmas and Easter
• Private health insurance

Interested? Apply now!