Group Manager, Operations Bucharest

Group Manager, Operations
Bucureşti
Bucharest, Bucharest, Romania

Overview

Organization Summary:

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work. We make doing business with Microsoft easy.

Microsoft Enterprise Direct Services, within Microsoft Business Operations, provides direct and centralized operations services for Direct Enterprise Agreement customers to transact with Microsoft. We are accountable to design and execute transactional services across the Enterprise customer lifecycle.  We relentlessly pursue process efficiency, timeliness, quality and compliance, all while providing world class Customer experience. We are looking for team members to join our team to focused on delivering an exceptional Customer experience with deep expertise in Contracting, Order Management, Billing and Supplier Management and Customer relationship experience.

Position Description:

In this management role you will be responsible for the delivery of a range of critical operational services that enable compliant, accurate and timely transactions and world class support for our customers.  As the leader of this team you will also be required to recruit, develop and support the careers of a talented and motivated team, leading them as the business evolves and changes in support of our customers. You will be expected to model our leadership principles and create an open and inclusive environment to allow individuals to do their best work.

As a critical member of the management team you will also be able to contribute to the strategic direction of the organization and help deliver innovations in our processes, policies, and tools to make it easier to do business with Microsoft.  The role will also provide fantastic opportunities to lead and shape next generation experiences for our customers.  You will lead an Operations team in Microsoft Business Operations and be at the center of the team’s transformation and success. You will touch our most valued customers and reach across our most important businesses. Are you ready to make an impact in this exciting and challenging role?  

Qualifications

Required/Minimum Qualifications

Additional or Preferred Qualifications

This role will require office presence of minimum 3 days/week.

Responsibilities

People Management

Business Operations Planning

Business Operations Execution

Provide leadership across a team of Customer Operations Managers supporting our customer’s licensing lifecycle, with a focus on the following services: ​