Hands-on Head of IT Support/Service Manager
Răspunde la anunțHands-on Head of IT Support/Service Manager
Location: South West Essex (On-site, 4 days per week)
Salary: £40, - £55, per annum (Permanent)
About the Company:
A dynamic and growing organisation based in South West Essex is seeking a talented and experienced Hands-on Head of IT Support/Service Manager to lead their IT support team. This is a fantastic opportunity to join a
- focused company that prides itself on delivering
- quality IT services and support. If you're a highly motivated IT professional with strong leadership skills and a passion for providing excellent service, we want to hear from you.
Role Overview:
As the Hands-on Head of IT Support/Service Manager, you will play a crucial role in managing and leading the IT support function. You will oversee the daily operations of the IT support team, ensure the efficient handling of support tickets, and provide
- on assistance with technical issues when needed. Your role will be pivotal in maintaining a smooth IT environment for both internal users and external customers.
Key Responsibilities:
Team Leadership & Management:
Lead, mentor, and manage the IT support team, ensuring high performance and professional development.
Ticketing System Management:
Oversee and manage the IT ticketing system, ensuring tickets are assigned, tracked, and resolved in a timely manner.
Hands-on IT Support:
Provide
- on support across a wide range of IT functions, including desktop support, server management, and troubleshooting technical issues.
Desktop Support & General IT:
Act as a point of escalation for the team on complex desktop and general IT issues, ensuring seamless support for both internal teams and customers.
Server Management & Migrations:
Manage server operations, upgrades, and migrations to ensure optimal performance and minimal downtime.
Security Awareness (Preferred):
Experience or interest in IT security is highly beneficial, as you will contribute to maintaining the company's cybersecurity posture.
Customer Support:
Collaborate closely with customers to understand their IT needs and deliver outstanding support services, maintaining excellent customer relationships.
Essential Skills & Experience:
- on experience in desktop and general IT support.
- paced environment.
- solving skills and a proactive approach to IT support challenges.
- technical stakeholders.
What We Offer:
- site, providing a balanced work environment.
- on, diverse role where you will have a direct impact on IT operations and customer success.
How to Apply:
If you are a driven and experienced IT support professional looking for your next challenge in South West Essex, apply now to join our team! We look forward to hearing from you.
Fii primul, care se va înregistra la oferta de muncă respectivă!
-
De ce să cauți de muncă pe Lucrezi.ro?
În fiecare zi oferte noi de muncă Puteți alege dintr-o gamă largă de locuri de muncă: Scopul nostru este de a oferi o gamă cât mai largă de opțiuni Lasă să-ți fie trimise noile oferte prin e-mail Fii primul care răspunde la noile oferte de muncă Toate ofertele de muncă într-un singur loc (de la angajatori, agenții și alte portaluri) Toate serviciile pentru persoanele aflate în căutarea unui loc de muncă sunt gratuite Vă vom ajuta să găsiți un nou loc de muncă