Head of B2B Operations SEE (Maternity Cover)
Job Description
Key Responsibilities:
- Conduct comprehensive business reviews to identify inefficiencies and areas for improvement, which then need to be addressed and resolved.
- Develop and implement streamlined processes to enhance operational efficiency and reduce costs.
- Monitor and evaluate the effectiveness of implemented changes, ensuring continuous improvement.
- Oversee Service Desk and Service Operations, ensuring timely issue resolution and
- quality service delivery. - Manage the 4 subdivisions of the Operational department ensuring KPI and SLA levels are being met on payments and debt collection, transport management, refund management and claims management
- Team e
NPS management - Implement tracking of merchant
- sale journey and monitor process quality - Identify and capitalize on new business opportunities to drive growth and expand market presence.
- Manage centralized, HQ-based processes that span across Europe, ensuring seamless coordination and data exchange.
- Serve as the escalation point for complex operational issues, providing
- level support and ensuring prompt - Manage and coordinate all aspects of
- sale operations for the 5 designated markets by working closely with 3 dedicated Team leaders and a Quality Manager - Lead the development and execution of the B2B operational strategy for the SEE region, aligning with the organization's overall goals as coordinated by HQ directives
- Weekly and monthly monitoring of department performance by analyzing KPI performance and ensuring previous actions points are being followed by all teams
- Customer Satisfaction rates management and constant evaluation of partner relationship by evaluations points of improvement and implementing strategic action plans to ensure merchant engagement
- Provide strong leadership and mentorship to Team Leads, fostering their professional growth and leadership capabilities, along with fostering a healthy motivational level for 26 team members across the
- sale operations department. - Leverage data analytics to monitor performance, identify trends, and make informed decisions.
- Manage the operational budget for the SEE region, ensuring optimal allocation of resources.
Qualifications
- Proven experience in a senior B2B operations role, preferably within the SEE region or a similar market. At least 7 years in an operational role and 2 years in a strong leadership role managing large teams.
- Strong leadership and team management skills, with a track record of building
- performing teams. - Excellent analytical and
- solving abilities, with a focus on
- driven
- making. - Exceptional communication and negotiation skills, with the ability to engage effectively with stakeholders at all levels.
- In-depth knowledge of B2B operations, process improvement methodologies, and market dynamics.
- Ability to work in a
- paced, dynamic environment and adapt to changing priorities. - Proficiency in relevant tools and technologies, including CRM systems, data analytics platforms, and project management software.
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Informații detaliate despre oferta de muncă
Firma: AUTO1 Group Localiția: Bucureşti
Bucharest, Bucharest, RomaniaAdăugat: 14. 3. 2025
Postul de muncă activ
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