Head of Payments - Product Management Bucharest

Head of Payments - Product Management
Bucureşti
Bucharest, Bucharest, Romania

• The three main areas you will be driving moving forward are a) Commercial: enhance the relationship with payment partners through KPI management and building strong contacts, b) Analysis: analyse all trends, data and other metrics to enhance customer experience and c) Process: rationalise our payment strategy, support the team recruiting new payment solutions and improve the processes with other parts of the operation.
• Evaluating business requirements, uncovering areas for improvement by utilising
  - driven approaches, and developing and implementing solutions for the assigned payments products and related services;
• Identifying opportunities at scale to optimise customer experience and payments performance;
• Monitor PSP performance, resolve escalations, and ensure
  - level agreements (SLAs) are met.
• Identify and onboard new payment providers to expand market coverage and improve player experience.
• Actioning and coordinating KYC & KYB in collaboration with the rest of the Payments team, Finance and Legal.
• Monitoring product performance and analysing customer behaviour to meet product demand and preferences;
• Working with the business to segment customer data, increase the performance levels and improve the commercial performance
• Steering payments projects to delivery in a timely manner and reporting project execution status;
• Ensuring the
  -
  - end customer experience is complete and accurate against the requirements;
• Focus and take ownership of the “cashier product” in terms of usability, performance, look and feel and overall attractiveness vs the competition
• Communicating and explaining where the stakeholders require further elaboration on the requirements;
• Gathering feedback by leading research and testing prior to project execution;
• Working closely with stakeholders and
  - functional teams, including Finance, Product, Legal, Compliance, Operations, Data and Tech, to maintain a robust payments infrastructure that supports business growth and enhances the player experience.

• Over 10 years of experience in payments partnerships, financial services, or a similar industry, with a proven track record of successfully managing strategic partnerships and achieving significant business results.
• Strong knowledge of global and local payment solutions, including emerging trends, regulatory standards, and cost optimisation strategies.
• Demonstrated ability to lead and inspire
  - functional teams, while fostering a culture of innovation and accountability.
• Strong ability to analyse data and structure processes that enhance partnership performance, providing a solid foundation for informed,
  - driven deal development.
• Proven experience in leading
  - stakes negotiations, contract management, and performance management to ensure mutually beneficial partnerships.
• Ability to think strategically and craft
  - term partnership roadmaps that align with broader commercial and product objectives.
• Strong interpersonal and
  - building skills, with the ability to build and sustain
  - term partnerships with key stakeholders and external providers.
• Strong experience working with product, commercial, and regional teams to deliver seamless and integrated payment solutions.
• Excellent command of the English language - written & spoken.
• Previous experience in the Sports Betting or Gaming sector.  

At Sportserve, we are deeply committed to fostering a diverse and inclusive workplace. We believe in building a team that reflects a wide array of backgrounds, skills, and perspectives. Embracing diversity not only enriches our work culture but also drives innovation and excellence. We are proud to be an equal opportunity employer, where everyone’s contribution is valued and respected.

If you’re a passionate about technology and looking to start your career in an international,
- thinking Sports Betting company, we’d love to hear from you. Apply now to become part of our exciting journey!